“Crisis communication is easy when an incident impacts a whole site. You know who to target. Internal service outages are trickier. With BlackBerry AtHoc, we’re able to send an alert to everyone and determine who’s impacted. It gives us a narrow audience, and helps us better target the problem, drawing out the information we need from recipients.”
“We have weekly calls with the BlackBerry AtHoc team. We’re constantly working to improve the BlackBerry AtHoc roadmap. It’s something we’ve been honing over the years.”
“Though we share similar emergency alerting needs with other Air Force commands, we also have unique requirements, including the need to call up reservists into active duty to assist in responding to emergencies. As we evaluated different solutions we needed to ensure the one we selected was comprehensive and able to reach people no matter where they are located, on or off base.”
“With all of the options out there, it was very clear that AtHoc was the solution to communicate with our existing systems, or those we’re bringing on, or unique requirements such as our regional petrochemical disaster alert system. We needed to have powerful two-way emergency communications, and AtHoc was willing to make it happen.”
“We needed a technology partner to be just as flexible, agile, and innovative as our project was. We wanted to do extraordinary things out-of-the-box without having to invent a wheel. We looked for companies that could meet our rigorous demands, and found that with AtHoc.”
"As a world-class institution, we require world-class technology to ensure Macquarie University is ‘crisis-ready’. Knowing that the AtHoc solution we have in place is used by US and Australian Defence Forces gives us peace of mind, but better still, we found the ease of deployment, ongoing management, scalability and multi-platform reach enables the university to keep our staff and students safe – 24/7. The security team especially likes the real-time feedback of the system which allows us to maintain real-time responses to alerts sent and to have greater control over our solution. The AtHoc customer service team is always on hand to support us."
“They answered all our questions and helped us see how we could get the most out of AtHoc in our own environment – the best customer service and onboarding experience.”
“We now have full control over how our messages are displayed plus have another redundant mode of communication just in case our phone lines go down. We can now send a message to all Cisco IP phones and have the message displayed on the phones’ LED screens; or the message can be sent as text and delivered as speech that can be broadcast over the phones, even if they were muted.”
“I have a single Emergency Manager that covers the entire garrison from Grafenwoehr to Garmisch. Anything we can do that allows other trusted agents to assist managing our administrative data input for our communication capability will allow [Kim] more time to focus on other aspects of our Protection Program.”
“It’s a great improvement to our former manual notifications. Prior to AtHoc, it could take us hours or even days to accomplish 100-percent notification. Now we can achieve positive contact in mere minutes.”
“BlackBerry AtHoc is part of our Red Cross responses when providing arrival instructions to responders deployed to disaster relief operations. We do 20,000 deployments a year, so we’re pleased to count BlackBerry as a partner.”
“We’ve enjoyed an extremely close working relationship with all the BlackBerry teams for some years. This close partnership ensures our clients receive a high level of service, both technical and commercial, across the entire suite of products.”
“Though BlackBerry AtHoc was the most cost-effective solution, we don’t really look at it as a cost-saving tool. It provides us with the ability to communicate with our clients and our sites more efficiently and effectively than we could before. And that in turn helps us keep our personnel safe while also protecting our clients – that’s not really something you can assign a specific value to.”
“When disaster strikes, BlackBerry AtHoc is there when we need it, allowing us to keep our people safe. It’s like insurance from that perspective – something you can rely upon in an emergency, but whose value you don’t realise until you need it.”
“Twenty years ago, our emergency response process involved calling people on their landlines and sounding sirens. Since then, a great deal has changed, and we’ve been able to change with it. Through BlackBerry AtHoc, we’re able to leverage many different communication channels – social media, mobile devices, federal alerting systems, and more.“
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