48 BlackBerry AtHoc Testimonials

“AtHoc provides us with cost-effective ways to facilitate and enhance the safety and security of any community.”

“The bottom line is that BlackBerry AtHoc is an effective way for our communications team to activate callouts. You don’t have time to sift through phone trees or email chains during a critical incident – there are too many other things going on. With AtHoc, everything is right there at their fingertips, and all they need to do is press one button.”

“Twenty years ago, our emergency response process involved calling people on their landlines and sounding sirens. Since then, a great deal has changed, and we’ve been able to change with it. Through BlackBerry AtHoc, we’re able to leverage many different communication channels – social media, mobile devices, federal alerting systems, and more.“

“The safety of staff and students is of the utmost importance. Because we’ve got people coming and going on campus, we need to be able to reach them anywhere, and at any time. We can’t know what devices they’re carrying, so we also need to send emergency alerts through multiple channels.”

“BlackBerry AtHoc has completely changed the ballgame for us. During the 2018 Summit, we still equipped liaison officers with radios, but almost no one used them. Everyone communicated via AtHoc. It’s completely changed how we connect with our personnel on the ground.”

“For me, the real ROI of BlackBerry AtHoc is twofold. First, our average time to notify a customer of an event in our infrastructure has gone from well over an hour to about fifteen minutes. The secondary benefit was that the individuals originally tasked with crafting incident reports could be repurposed elsewhere in the organization – they were able to expand their work, develop new skills, and move away from focusing solely on daily communications.”

“The real strength of BlackBerry AtHoc is awareness. Proactively keeping customers up-to-date on our status so they do not need to open a support ticket demonstrates to our valued customers that they are priority. There will always be an element of reactivity with technology, but the more information we can provide – and the more efficiently we can disseminate it – the more proactive we can be.”

“Crisis communication is easy when an incident impacts a whole site. You know who to target. Internal service outages are trickier. With BlackBerry AtHoc, we’re able to send an alert to everyone and determine who’s impacted. It gives us a narrow audience, and helps us better target the problem, drawing out the information we need from recipients.”

“We have weekly calls with the BlackBerry AtHoc team. We’re constantly working to improve the BlackBerry AtHoc roadmap. It’s something we’ve been honing over the years.”

“In an emergency scenario, knowledge is one of the worst things to lack – without knowledge, without an effective overview of the situation, you can’t make recovery or response plans. And without those plans, you cannot have order amongst authorities. To protect people in any disaster, you frst need a complete picture of what’s going on. BlackBerry AtHoc provides that.”

“With AtHoc’s capabilities, we’re able to get alerts out much quicker than we used to and coordinate a far more effective response to emergencies. When it comes to incidents where lives are at stake, that’s a level of value you cannot truly quantify.”

“The more weather events we experience, the more we realize the potential value of the integration. We’ve reached out for pricing details and are considering implementation in the future.”

“When we compare BlackBerry AtHoc to the processes that we had with our previous system, I can sit down and complete three or more alerts in the time it would have taken me to do one. And one template within BlackBerry AtHoc can replace over an hour’s worth of manual calls. We’re sending out multiple templates each day, so we’re seeing huge time savings across the board.”

“Our job is to provide physical security for the storage, transportation, and usage of nuclear material, To that end, we deploy many highly trained firearms officers across nuclear sites throughout the United Kingdom. We also support local police forces from minor incidents up to national emergencies.”

"We were initially drawn to BlackBerry AtHoc because we knew BlackBerry had an established history within healthcare and government. Given our performance and reliability issues with our previous solutions, we didn’t want to expend any time and effort on a company that didn’t have some experience."