48 BlackBerry AtHoc Testimonials

“It simply isn’t “Crisis management, possible to assign a dollar value to something like BlackBerry AtHoc. You’re talking about people’s lives – that can’t be boiled down to a simple business decision.”

“For me, the real ROI of BlackBerry AtHoc is twofold. First, our average time to notify a customer of an event in our infrastructure has gone from well over an hour to about fifteen minutes. The secondary benefit was that the individuals originally tasked with crafting incident reports could be repurposed elsewhere in the organization – they were able to expand their work, develop new skills, and move away from focusing solely on daily communications.”

"Our focus is our people, our clients and partners worldwide who need us to stay safe and ensure the continuity of their businesses. Our clients have access to the safest and most efficient technologies through our artificial intelligence platform Fusion and partnership with Blackberry, whereas we use these technologies to stay human-centered and protect our customizable non-generic intelligence analysis models. The more technological we go, the more human we are for our clients."

“Twenty years ago, our emergency response process involved calling people on their landlines and sounding sirens. Since then, a great deal has changed, and we’ve been able to change with it. Through BlackBerry AtHoc, we’re able to leverage many different communication channels – social media, mobile devices, federal alerting systems, and more.“

“Contra Costa County’s emergency alerting system was the first of its kind. At the time, there wasn’t anything like it. There wasn’t anything in the alerting community that would take all the different modalities, vendors, and communication channels and connect them through a single platform.”

“The safety of staff and students is of the utmost importance. Because we’ve got people coming and going on campus, we need to be able to reach them anywhere, and at any time. We can’t know what devices they’re carrying, so we also need to send emergency alerts through multiple channels.”

“BlackBerry AtHoc has completely changed the ballgame for us. During the 2018 Summit, we still equipped liaison officers with radios, but almost no one used them. Everyone communicated via AtHoc. It’s completely changed how we connect with our personnel on the ground.”

“The real strength of BlackBerry AtHoc is awareness. Proactively keeping customers up-to-date on our status so they do not need to open a support ticket demonstrates to our valued customers that they are priority. There will always be an element of reactivity with technology, but the more information we can provide – and the more efficiently we can disseminate it – the more proactive we can be.”

“Crisis communication is easy when an incident impacts a whole site. You know who to target. Internal service outages are trickier. With BlackBerry AtHoc, we’re able to send an alert to everyone and determine who’s impacted. It gives us a narrow audience, and helps us better target the problem, drawing out the information we need from recipients.”

“We have weekly calls with the BlackBerry AtHoc team. We’re constantly working to improve the BlackBerry AtHoc roadmap. It’s something we’ve been honing over the years.”

“In an emergency scenario, knowledge is one of the worst things to lack – without knowledge, without an effective overview of the situation, you can’t make recovery or response plans. And without those plans, you cannot have order amongst authorities. To protect people in any disaster, you frst need a complete picture of what’s going on. BlackBerry AtHoc provides that.”

“With AtHoc’s capabilities, we’re able to get alerts out much quicker than we used to and coordinate a far more effective response to emergencies. When it comes to incidents where lives are at stake, that’s a level of value you cannot truly quantify.”

“The more weather events we experience, the more we realize the potential value of the integration. We’ve reached out for pricing details and are considering implementation in the future.”

“When we compare BlackBerry AtHoc to the processes that we had with our previous system, I can sit down and complete three or more alerts in the time it would have taken me to do one. And one template within BlackBerry AtHoc can replace over an hour’s worth of manual calls. We’re sending out multiple templates each day, so we’re seeing huge time savings across the board.”

“Our job is to provide physical security for the storage, transportation, and usage of nuclear material, To that end, we deploy many highly trained firearms officers across nuclear sites throughout the United Kingdom. We also support local police forces from minor incidents up to national emergencies.”