


CFI Group is a global leader in citizen, employee, and customer satisfaction measurements. Using research experts and their patented approach, they go beyond measurement to deliver solutions. CFI Group provides technology and services to leverage customer feedback insights that drive financial performance. Actions that drive loyalty and revenue. As founding partner of the American Customer Satisfaction Index (ACSI), CFI Group is the only company within the United States licensed to apply ACSI methodology in the federal government. Using its patented technology and top research experts, CFI Group helps agencies improve the citizen experience with the federal government.
LookAt is a global leader in review and approval cloud platform, providing a secure collaboration cloud for enterprises. LookAt brings a promise of high-end review and approval service to the enterprise market. The company is led by advertising and video creation executive team. LookAt provides best of breed review and approval capabilities for creative teams. The product offers review and approval capabilities to over a 100 other file types including - videos, prints, digital, audio, designs and more. With advanced technology from code to user experience and product design.
Don't miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click CSAT, CES & NPS surveys from Nicereply to increase the volume of insights you receive. Set up once, collect forever. Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot, and Buffer to measure and improve the quality of their customer experience. Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES) per agent, team, country, product line or company-wide Use Post-resolution email surveys to survey your customers automatically after you resolve a ticket, conversation, chat, deal, etc. Once set, you don’t have to do a thing. Use In-signature surveys to ask customers for feedback at the bottom of every email. Act quickly to turn a conversation around, when it starts to derail. Use survey link URLs & turn any customer touchpoint into an opportunity to gather feedback about the brand and customer experience. Get real-time feedback on your website's user experience. Nicereply's website pop-up surveys can help you convert more customers by improving your website & software's usability Integrate Nicereply with your CRM system. Nicereply integrates with all the popular solutions like Zendesk, Front, LiveAgent, Freshdesk, Pipedrive, Helpscout, and more. See your data in your CRM software and set automation based on the scores & feedback. Fully customize your surveys in terms of branding, visuals, survey questions, rating scales, and metrics. See all your CSAT, CES, and NPS data in a clean, easy-to-navigate dashboard.
