"There is a deliberate intention on our part to put clients at the centre of what we do and to deliver the best legal service possible. We also recognise that doing so in a smooth and agile manner is increasingly important in terms of cost-effectiveness, staff empowerment and operational efficiency. …

"Law firms, especially small ones, that haven’t driven efficiencies, have found life very hard of late. That trend, coupled with the recent Jackson Reforms, helped us realise that we needed to be more nimble and more efficient. We’ve embraced technology to help us."