"Using tapes was inefficient in dealing with the changing priority of dictation and indeed identifying particular pieces of work. The audio quality was poor and deteriorated as the tapes got older. In extreme cases the tapes broke or were ‘lost’ resulting in work needing to be done again, which was …

"We want our future leaders to naturally process work independently and efficiently, such as checking and completing their own documentation. Lawyers who are two years qualified today will be the firm’s leaders in five to 10 years’ time, which means the firm must “constantly consider what the business will look …