"Using tapes was inefficient in dealing with the changing priority of dictation and indeed identifying particular pieces of work. The audio quality was poor and deteriorated as the tapes got older. In extreme cases the tapes broke or were ‘lost’ resulting in work needing to be done again, which was …

"The combination of BigHand Now and BigHand Capacity Manager will help us to plan optimum staffing levels at all times, reassigning staff across our offices when business needs arise and making sure that the right staff are doing the right tasks, at a managed cost to the business."