“We started slowly which coincided with the refilling of the new in-house ARC team. Once those two critical teams were onboarded, we expanded the platform to include our word processing team and mailroom as well as identifying pilot users amongst our attorneys and paralegals. For us, the steady approach definitely …

“Significantly, BigHand is also providing us with insight into staffing decisions as we can now see what capacity our teams are at and what skills are needed most. It’s visibility we haven’t had before – and it is essential at a time when support staff attrition / replacement is a …