“Our organisation operates mainly in the provinces of Flevoland, Utrecht and Zuid-Holland. These are major regions with many urban areas in which millions live. Whether we are dealing with crisis centres, women’s shelters, day shelters, night shelters or protected and supervised living, naturally it’s primarily about people, but also about …

“A few years ago out building was filled with binders and folders and we’d have schemes and plans lying around everywhere or hanging on the walls. We wrote a lot of stuff down or worked from Excel spreadsheets, printing them out when we’d finished. All of that was time-consuming and …