When we sat down to decide on a facilities partner, one thing was clear –we did not want to outsource control of our facilities department. We wanted a solution where we chose our vendors and owned those relationships, where we decided how and when service would get done and where we were in charge of our own brand experience. For us, ServiceChannel was the best choice. It engaged our vendors so that we could focus on high value work while automating low impact tasks. It gives us accurate, real-time, unbiased information on our contractor performance so we can make more informed decisions, and it enables us to manage our program the way that we want it to be managed. ServiceChannel means better information, higher impact work, and technology that keeps us in control.