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Read 84 ServiceChannel reviews and testimonials from customers, explore 36 case studies and customer success stories, and watch 19 customer videos to see why companies chose ServiceChannel as their Facilities Management Software

ServiceChannel provides facilities managers with a single platform to source, procure, manage and pay for repair and maintenance services from commercial contractors across their enterprise. By delivering unprecedented transparency and data-driven analytics of service quality across all trades, locations and contractors, facilities managers drive significant brand equity and ROI for their organizations without outsourcing or investing in new infrastructure. The world’s leading global brands use ServiceChannel and Big Sky solutions daily to help optimize millions of transactions and billions of dollars of spend annually.

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  • 84 Testimonials View
  • 36 Case Studies View
  • 19 Customer Videos View
Customer Rating Review Score based on 3682 reference ratings
4.7/5.0 (3682)
  • Fall 2025 Market Leader Facilities Management Software
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84Testimonials

  • “I was reluctant at first and didn’t believe that the technology could actually produce the kind of ROI it promised. However, after one year, one person manages ServiceChannel and processes …

    Andrew Carbonara Vice President of General Services

  • "The ease of locating and printing reports using ServiceChannel's Analytics is a facilities person’s answer to controlling your costs and forecasting for the future."

    Charles Dugo Director of Facilities

  • "We like ServiceChannel a lot, we recommend it to everybody."

    Bill Apple Building Air Services
83 more testimonials currently locked

36 Case Studies

  • Ferguson Makes Strategic Use of FM Analytics to Increase Work Order Efficiency, …

    Hank Van Gieson Manager of Program Development

  • How a heritage retail brand embraces facilities technology to delight customers

    EJ Wright Director of Facilities

  • Legendary Retailer Brings FM Operations to 21st Century Excellence with ServiceChannel Service …

    Alan Donohoe Senior Manager of the Preservation Department
35 more case studies currently locked

19 Customer Videos

  • Chelsea Prior - Customer Success Story (Justin Haapala - Senior Project and Technical Services Manager)
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    Chelsea Prior Senior Project and Technical Services Manager
  • Louis Vuitton - Customer Success Story (Alan Donohoe - Senior Manager of the Preservation Department)
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    Alan Donohoe Senior Manager of the Preservation Department
  • Philz Coffee fulfills its promise of delivering a premium customer experience by leveraging the power of ServiceChannel’s robust platform
    Play Video
    Mahesh Sadarangani Chief Executive Officer
18 more videos currently locked

Additional ServiceChannel Information & Resources

Read ServiceChannel Reviews, Testimonials & Customer References from 84 real ServiceChannel customers.

Browse ServiceChannel Case Studies, Customer Success Stories, & Customer References from 36 businesses that use ServiceChannel.

Watch ServiceChannel Customer Videos to learn why 19 businesses chose ServiceChannel.

FeaturedCustomers has 1,998,239+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.