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Read 84 ServiceChannel reviews and testimonials from customers, explore 36 case studies and customer success stories, and watch 19 customer videos to see why companies chose ServiceChannel as their Facilities Management Software

ServiceChannel provides facilities managers with a single platform to source, procure, manage and pay for repair and maintenance services from commercial contractors across their enterprise. By delivering unprecedented transparency and data-driven analytics of service quality across all trades, locations and contractors, facilities managers drive significant brand equity and ROI for their organizations without outsourcing or investing in new infrastructure. The world’s leading global brands use ServiceChannel and Big Sky solutions daily to help optimize millions of transactions and billions of dollars of spend annually.

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  • 84 Testimonials View
  • 36 Case Studies View
  • 19 Customer Videos View
Customer Rating Review Score based on 3743 reference ratings
4.7/5.0 (3743)
  • Fall 2026 Market Leader Facilities Management Software
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84Testimonials

  • "ServiceChannel's vision for more than 10 years has been to innovate this collaborative relationship, offering valuable tools to both sides of the facilities maintenance equation."

    Paul Walsh Board President, PRSM Association

  • “ServiceChannel has been a force multiplier in terms of how we manage our spending and budgets. It has also given us the means to establish new budget parameters, make more …

    Craig Bayless Director Facilities Management

  • “The reporting tools are a great way to help evaluate our business at any time.”

    Roger Hernandez Retail Facilities Manager
83 more testimonials currently locked

36 Case Studies

  • How CAL’s Convenience, Inc. used analytics to transform operations across its chain …

    Jim Pearson CAL's Convenience

  • DFC Global leverages Business Intelligence from ServiceChannel to improve processes and reduce …

    Kenneth Engle Director of Real Estate & Construction, DFC

  • Smile Brands, Inc. - Customer Case Study

    Scott Graversen Director of Facilities and Dental Equipment
35 more case studies currently locked

19 Customer Videos

  • DYNE Hospitality Group - Customer Success Story (Michael Anderson - Facilities Manager)
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    Michael Anderson Facilities Manager
  • Chelsea Prior - Customer Success Story (Justin Haapala - Senior Project and Technical Services Manager)
    Play Video
    Chelsea Prior Senior Project and Technical Services Manager
  • East coast electrical contractor scales tenfold while maintaining excellent service
    Play Video
    Nick Sestito Managing Partner
18 more videos currently locked

Additional ServiceChannel Information & Resources

Read ServiceChannel Reviews, Testimonials & Customer References from 84 real ServiceChannel customers.

Browse ServiceChannel Case Studies, Customer Success Stories, & Customer References from 36 businesses that use ServiceChannel.

Watch ServiceChannel Customer Videos to learn why 19 businesses chose ServiceChannel.

FeaturedCustomers has 2,104,922+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.