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Read 84 ServiceChannel reviews and testimonials from customers, explore 36 case studies and customer success stories, and watch 19 customer videos to see why companies chose ServiceChannel as their Facilities Management Software

ServiceChannel provides facilities managers with a single platform to source, procure, manage and pay for repair and maintenance services from commercial contractors across their enterprise. By delivering unprecedented transparency and data-driven analytics of service quality across all trades, locations and contractors, facilities managers drive significant brand equity and ROI for their organizations without outsourcing or investing in new infrastructure. The world’s leading global brands use ServiceChannel and Big Sky solutions daily to help optimize millions of transactions and billions of dollars of spend annually.

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  • 84 Testimonials View
  • 36 Case Studies View
  • 19 Customer Videos View
Customer Rating Review Score based on 3789 reference ratings
4.7/5.0 (3789)
  • Fall 2026 Market Leader Facilities Management Software
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84Testimonials

  • "We like ServiceChannel a lot, we recommend it to everybody."

    Bill Apple Building Air Services

  • "We went from having almost no process to new relying on a seamles one to manage all of our valuable assets in the field. And with the higher quality data …

    Vladimir Vukaa Director of Retail Assets

  • “When David’s Bridal, Inc was sourcing for an on-line facilities management vendor, ServiceChannel provided us with an opportunity to consolidate several antiquated systems and processes into one streamlined platform. ServiceChannel …

    David Connelly Strategic Sourcing Manager
83 more testimonials currently locked

36 Case Studies

  • Tommy Bahama saves $250,000 annually and cuts resolution time 40% with ServiceChannel

    Jon Nivison Facilities and Construction Leader

  • Charlotte Russe cuts work order resolution time 54% with ServiceChannel

    Shannon Markwell Project Manager

  • Bloomin' Brands cuts work order resolution time by 56% with ServiceChannel

    Jon Ahrendt Director of Facilities Management
35 more case studies currently locked

19 Customer Videos

  • Chelsea Prior - Customer Success Story (Justin Haapala - Senior Project and Technical Services Manager)
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    Chelsea Prior Senior Project and Technical Services Manager
  • Panda Restaurant Group - Customer Success Story (Roger Goldstein - Panda Restaurant Group)
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    Roger Goldstein Panda Restaurant Group
  • Wagamama - Customer Success Story (Justin Haapala - Senior Accountant)
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    Justin Haapala Senior Accountant
18 more videos currently locked

Additional ServiceChannel Information & Resources

Read ServiceChannel Reviews, Testimonials & Customer References from 84 real ServiceChannel customers.

Browse ServiceChannel Case Studies, Customer Success Stories, & Customer References from 36 businesses that use ServiceChannel.

Watch ServiceChannel Customer Videos to learn why 19 businesses chose ServiceChannel.

FeaturedCustomers has 2,138,514+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.