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Read 84 ServiceChannel reviews and testimonials from customers, explore 36 case studies and customer success stories, and watch 19 customer videos to see why companies chose ServiceChannel as their Facilities Management Software

ServiceChannel provides facilities managers with a single platform to source, procure, manage and pay for repair and maintenance services from commercial contractors across their enterprise. By delivering unprecedented transparency and data-driven analytics of service quality across all trades, locations and contractors, facilities managers drive significant brand equity and ROI for their organizations without outsourcing or investing in new infrastructure. The world’s leading global brands use ServiceChannel and Big Sky solutions daily to help optimize millions of transactions and billions of dollars of spend annually.

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  • 84 Testimonials View
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Customer Rating Review Score based on 3506 reference ratings
4.7/5.0 (3506)
  • Fall 2025 Market Leader Facilities Management Software
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84Testimonials

  • "ServiceChannel is a great tool for capturing data for giving us better visibility into issues and best solutions across our stores. It has also enabled us to share this data …

    Eric Korth Retail Facilities Manager

  • "We were previously very siloed as a company – especially when it came to facilities management matters. Having a central service automation platform in place has enabled us now to …

    Chelsea Prior Senior Project and Technical Services Manager

  • “Accountability to our team means not having things fall through the cracks. By using ServiceChannel, we know when our service providers are there on site and can see when the …

    Patty Cruz RFMP, Director Facilities and Corporate Real Estate
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36 Case Studies

  • Global Financial Services Provider Leverages Business Intelligence from ServiceChannel to Improve Processes …

    Kenneth Engle Director of Real Estate & Construction

  • Bloomin’ Brands Drives Enterprise-Wide Facilities Management Excellence Across 1,200+ Locations

    Jon Ahrendt Director of Facilities Management

  • RaceTrac Accelerates Facilities Operations and Maintenance with Enterprise Service Automation

    Jelani Headley Senior Manager, Field Services Support
35 more case studies currently locked

19 Customer Videos

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Additional ServiceChannel Information & Resources

Read ServiceChannel Reviews, Testimonials & Customer References from 84 real ServiceChannel customers.

Browse ServiceChannel Case Studies, Customer Success Stories, & Customer References from 36 businesses that use ServiceChannel.

Watch ServiceChannel Customer Videos to learn why 19 businesses chose ServiceChannel.

FeaturedCustomers has 1,899,696+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.