“Bots are an ever-evolving tool with numerous applications. If you want to enhance the experience across the board, you must first understand the needs of your customer, and then build a robust team to fully engage with the technology. That’s how to drive true business value.”

“Our consumer affairs team serves nearly all of our departments as the single point of contact for customers, from product to field. The ability to access historical data and collect current information maintains EPA compliance and allows all of our teams to analyze feedback and view trends for continuous quality …