“I’ve been pleased with Astute’s CRM since the very beginning. We’ve moved from a manual environment where we had to do everything twice capture the issue first and then run a mail merge for any letters or coupons we needed to send to an automatic, completely integrated platform that has decreased our handling time from three to four days to same-day resolution. Thanks to the response generation functionality, we no longer need to produce and match mailing labels, allowing us to respond to customers more efficiently.”