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"We saw Assembled as a trustworthy system, not just a set of spreadsheets, that was going to help us staff for today and forecast for tomorrow. It also helped that the Assembled team really knew how CX worked because they had been in our shoes."
"Even though Google Sheets seems easy, it’s still really painful. For me, it was incredibly manual and time-consuming. And for agents, it felt like a one-way dialogue, where we were just telling them where they needed to be, without context on why we made those decisions."
PlayVox is the Quality Assurance software that helps you engage and empower your agents. With PlayVox you can monitor your customer service interactions across different communication channels by bringing your …
Genesys is a leading provider of customer service and contact center solutions. With more than 2,000 customers in 80 countries, Genesys software directs more than 100 million interactions every day …
iorad consider themselves an appliance. There mission is to give you the power to create beautiful application instructions in under 5 minutes. That way, you can go back to doing …
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