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“Using the Teneo platform allows us to quickly analyze large volumes of conversations and easily drill down to individual chats when required to discover areas that could be enhanced or clarified on the website to increase its efficiency.”
“We were looking for an NLI-based virtual assistant that would not only provide our customers with the personal service we pride ourselves on, but one that we could easily update and extend ourselves to ensure customers always receive the very latest information.”
Cognigy is recognized as a Leader in the 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms, as well as the IDC MarketScape for worldwide General-Purpose Conversational AI Platforms 2021. …
Genesys is a leading provider of customer service and contact center solutions. With more than 2,000 customers in 80 countries, Genesys software directs more than 100 million interactions every day …
Omilia started as a contact center integrator, building solutions on top of 3rd party software. They quickly gained first hand experience of the shortcomings and difficulties of delivering an unstructured …
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