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Omilia

Read 4 Omilia reviews and testimonials from customers, explore 24 case studies and customer success stories, and watch customer videos to see why companies chose Omilia as their Contact Center Software

Omilia started as a contact center integrator, building solutions on top of 3rd party software. They quickly gained first hand experience of the shortcomings and difficulties of delivering an unstructured Natural Language UI with the then available technologies. At Omilia they live by the conviction that good technology is invisible to the final user. Their Natural Language Understanding platform, DiaManT allows the enterprise to finally reap the benefits that artificial intelligence and natural language have been promising for years.

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  • 4 Testimonials View
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Customer Rating Review Score based on 1345 reference ratings
4.8/5.0 (1345)

4Testimonials

  • "It was important that the solution not only correctly routed our customers to the proper agent skill group, but even more importantly was able to provide self-service automation in a …

    Angel P. Gutierrez Chief Procurement Officer

  • "The DiaManT® platform has allowed much friendlier self-service of customers, with benefits seen around first call resolution (in sending the customer to the right person the first time), reduction of …

    Vodafone

  • “The cooperation with Omilia for the use of a Natural Language portal aligns with our commitment to offering top level customer experience. Through the “New Generation Natural Language Understanding Customer …

    Sotiris Kyriakos Manager of Alternative Networks Division
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24 Case Studies

  • Canadian Courier and Freight Shipping Company reduces call volume with Omilia

  • Purolator achieves 98% voice accuracy with Omilia

  • Yoigo - Customer Case Study

    Angel P. Gutierrez Chief Procurement Officer
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Additional Omilia Information & Resources

Read Omilia Reviews, Testimonials & Customer References from 4 real Omilia customers.

Browse Omilia Case Studies, Customer Success Stories, & Customer References from 24 businesses that use Omilia.

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