67 Aptean Routing & Scheduling Paragon Edition Testimonials

“The ability to be able to see where the freight is within the network without the need to pick up the phone, and to estimate its time of delivery accurately was the primary objective.”

“Our planners are familiar with Paragon’s routing software, so they soon learnt how to use Territory Optimiser to create the direct to consumer territories. It is very intuitive, plus the Paragon support team was at hand to help us.”

“Paragon enables us to improve customer service by automatically scheduling deliveries to meet increasing numbers of customer time windows. Combine this with warehouse cost savings of 5.6% per year, increased vehicle efficiency, reduced sub-contractor costs and a dramatic cut in planning administration makes Paragon pivotal to our distribution operation. We couldn’t plan without it!”

“We have had continual support from Paragon to further tailor the system configuration as our needs evolve. This means that we have ongoing confidence in knowing not only that we will always run a fully optimised delivery fleet, but also that the software will always keep in step with our evolving operation.”

“Paragon enables us to make the best use of our vehicles and drivers, and provide a reliable delivery service to our customers, and with the addition of Route Execution, seeing the transport plan in action gives us total control of both our transport performance and delivery service.”

“We can rely on Paragon every day to produce cost-effective routes that automatically meet promised time windows. Having looked at several routing and scheduling systems we opted for Paragon because we were impressed by the company’s commitment to software development.”

“While Paragon instantly identified route improvements that reduced our fleet by more than 10%, Easter provided additional proof of the system’s value. We usually have to hire additional tractor and trailer units to cope with the seasonal rush, but this year we didn’t need any.”

“We needed a solution which was both totally reliable and easy to use. Following a competitive selection process, we chose Paragon as offering a proven robust solution, underpinned by the company’s unmatched strategic planning experience. Once we saw the quality of results during the testing phase, it rapidly became obvious that Paragon was the ideal choice to meet our demanding requirements. Installation and training has been excellent, enabling us to be up and running quickly and successfully. The Paragon team clearly understands our business and takes a proactive and pragmatic approach to customer service. Like us, it is much more than about ‘just getting the job done’: they clearly enjoy rising to any challenge and work hard to find the right solution. The result is that we have full confidence in the resilience of the Paragon software, the quality of the transport schedules it generates and the commitment and expertise of the back-up – a perfect combination.”

“With the time savings and level of consistency Paragon has given us, we have been able to extend the customer cut-off time from 12 to 2pm and achieve almost all of our time window targets, whether they are in central London or the Highlands of Scotland. I would heartily recommend Paragon to anyone that isn’t in competition with us.”

“We chose Paragon not only because the software has the flexibility to handle the more challenging aspects of our parcels, mail and cash-handling operations, but also because it was clear that they have the resources to support us properly.”

“Running Paragon in conjunction with NAVMAN Wireless’ OnLine AVL tracking service is saving us a lot of planning and administration time and ensuring that all our vans are used efficiently. We estimate that the combined solution could save the business £200,000 by the end of its first year of operation.”

“Paragon enabled us to double our business without putting undue pressure on our route planning function. With our current volumes, if we didn’t have Paragon we wouldn’t be able to route all the orders in time, or at the same efficiency levels that Paragon gives us.”

“We were impressed with the commitment shown by all the Paragon personnel involved in the development discussion stages. One of our objectives as a company is to do everything better, simpler and for less and this is where Paragon supports us by helping to reduce our costs of delivery to our customers.”

“It may be a cliché that “the customer is king”, but in an industry such as ours where there is so much choice for the customer, it is absolutely true. At Stapleton’s we continually strive to make things easier for our customers and offer them a service they can rely on for their own business needs. We have been impressed with Paragon’s continual commitment in understanding and helping us to realise our goals.”

“Paragon has revolutionised our routing and scheduling operation and we couldn’t envisage working without it. In particular, making changes to the transport plan is now so much easier. No longer does one person have to remember all the road restrictions and shop opening times – the system takes these constraints into account and automatically updates the whole schedule.”