"The complete digitization of processes enabled Poste Italiane to have full control over the main business flows (like Parcels contract activation or Bank Account activation), to enable automatic ‘reassignment’ mechanisms among operators, and even across different offices (‘breaking down geographical barriers’), to effectively manage workloads and, most importantly, to be …
"Appian not only provides us with a product, but also partners with us to leverage using the product to achieve our business goals."
"We adopted Appian's platform for Enterprise Rideshare because it combines the best of business process management, social business, mobile access and cloud deployment."
“There is genuine enthusiasm [at] the university for using Appian to streamline business processes, and a number of senior executives are knocking our door down to get up the priority chain to be using Appian within their business area.”
“Appian runs our entire onboarding process. It opens a bank account and a crypto account at the same time all in one shop. We are feeling the impact immediately."
“With Appian we can now manage a high volume of information as we have a 360 view to get data about the customers by retrieving it from different systems. And the result of that is a 25% reduction in the average customer care agent handling time from the legacy application. …
“We wanted to improve what we call the innovation process in order to have a faster time-to-market than we had before. The impact is huge since everything is centralised in Appian.”
"With Appian, State Street improved onboarding time by 19% in 1 year, realized a 30% improvement in operational efficiency and reduced losses due to errors by 50%."
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