"We have a team dedicated to great customer service, but as our business grew, we needed to implement a technology solution to supplement our award-winning customer services team. So Ambit developed Artie for us–our own AI chatbot that manages enquiries via our website. We’re looking forward to seeing Artie enhance his career as our digital employee by incorporating Ambit’s latest GPT technology, offering guided processes to help our customers self-support online."
“They are not strangers to this type of technology. It’s second nature to them, and they’re already comfortable with engaging with a chatbot.”