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Read 23 PolyAI reviews and testimonials from customers, explore 20 case studies and customer success stories, and watch 5 customer videos to see why companies chose PolyAI as their Conversational AI

PolyAI develops a machine learning platform for conversational artificial intelligence. Conversational AI has huge potential - it will automate customer support and deliver infinitely better ways of working with technology. They have built the world's best platform for creating conversational agents. Their agents understand users and hold conversations without getting confused. They are available 24/7 and can speak almost any language you might need them to. The PolyAI platform has been used to successfully deploy conversational agents for numerous use cases.

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  • 23 Testimonials View
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Customer Rating Review Score based on 898 reference ratings
4.8/5.0 (898)

23Testimonials

  • "At first there was pushback internally that this wouldn't work. Knowing that our customer base was more mature, we needed to be sure a solution like this could be a …

    Ian Roberts Director of Care Operations & Technology

  • “PolyAI has allowed us to automate the telephony service in a way that doesn't feel like automation to customers; we even get positive feedback about the AI interactions.”

    Danny Penswick Senior Operations Manager

  • “I listened to a number of different solutions and they all sounded quite robotic - PolyAI was the only one that actually sounded human-like. I was very impressed with PolyAI’s …

    Jon Wells Director Customer Contact
22 more testimonials currently locked

20 Case Studies

  • How Côte Brasserie turned calls into covers at a 76% conversion rate …

    Richard Tallboy Chief Information Officer

  • How Audibel reduced abandonment rates by 44% with PolyAI

    Brianna Warner Customer Care Center Manager

  • How Hopper scales phone support to millions of customers with PolyAI

    Jo Lai VP of Customer Experience
19 more case studies currently locked

5 Customer Videos

  • Hopper - Customer Success Story (Jo Lai - VP of Customer Experience)
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    Jo Lai VP of Customer Experience
  • Pacific Gas and Electric Company - Customer Success Story (Matt Vaccarezza - Chief Solutions Architect)
    Play Video
    Matt Vaccarezza Chief Solutions Architect
  • Audibel - Customer Success Story (Brianna Warner - Customer Care Center Manager)
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    Brianna Warner Customer Care Center Manager
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Additional PolyAI Information & Resources

Read PolyAI Reviews, Testimonials & Customer References from 23 real PolyAI customers.

Browse PolyAI Case Studies, Customer Success Stories, & Customer References from 20 businesses that use PolyAI.

Watch PolyAI Customer Videos to learn why 5 businesses chose PolyAI.

FeaturedCustomers has 1,958,193+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.