Amazon Transcribe makes it easy for developers to add speech to text capabilities to their applications. Audio data is virtually impossible for computers to search and analyze. Therefore, recorded speech needs to be converted to text before it can be used in applications. Historically, customers had to work with transcription providers that required them to sign expensive contracts and were hard to integrate into their technology stacks to accomplish this task. Many of these providers use outdated technology that does not adapt well to different scenarios, like low-fidelity phone audio common in contact centers, which results in poor accuracy.
"We selected Amazon Transcribe to power the captioning of NASCAR’s VOD content on our multi-site website spanning 195 countries and 29 languages. With Amazon Transcribe, we were able to build an automated system that is almost entirely hands off for our team while giving us the ability to control how to customize the speech recognition for our needs. Since implementing Amazon Transcribe, we automatically add captions to 99% of our VOD content and spend 97% less than what we had originally estimated."
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