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"GE Appliances processes millions of minutes of customer calls a month. Using Amazon Connect, Amazon Lex, and Amazon Polly, we can automate simple tasks such as looking up product information, taking down customer details, and answering common questions before an agent answers. This in turn helps us give back time, the most precious commodity, to our consumers. We added Amazon Transcribe to create call transcripts for automated analysis to continuously improve the process."
"SoundLines supports HealthChannels' skilled labor force at the point of care by incorporating meaningful and impact focused technology such as Amazon's medically accurate speech-to-text solution, Amazon Transcribe Medical, into the workflows of our network of Care Team Assistants, Medical Scribes and Navigators. This allows the clinicians we serve to focus on patients instead of spending extra cycles on manual note taking. Amazon Transcribe Medical easily integrates into the HealthChannels platform, feeding its transcripts directly into downstream analytics. For the 3,500 healthcare partners relying on our care team optimization strategies for the past 15 years, we've significantly decreased the time and effort required to get to insightful data."
Nuance Communications is the pioneer and leader in conversational and cognitive AI innovations that bring intelligence to everyday work and life. They deliver solutions that can understand, analyze and respond to human language to increase productivity and amplify human intelligence.
Scribie.com is a audio/video transcription service where you can get high quality transcripts of your interviews, meetings, podcasts, videos, webinars, etc. At Scribie, they have re-thought and re-invented the transcription process for the internet age and have built a system which produces high quality transcripts with the least amount of effort. They follow a four step process where the initial work is done by their certified freelancers which is then QA'ed by their in house team. Due to their comprehensive process they can guarantee a minimum accuracy level of 98% for the transcripts.
eClinicalWorks® is a privately held leader in ambulatory healthcare IT solutions. With physicians across all 50 states using its solutions, customers include ACOs, physician practices, outpatient departments of hospitals, health centers, departments of health and convenient care clinics. Thirteen eClinicalWorks customers have received the prestigious HIMSS Davies Awards during the past eight years, honoring excellence in electronic health record implementation. The company is the second largest in the country for e-prescribing.
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