“We use Service Desk to resolve all IT requests. I look to ALVAO for more responsive dealing with requests, the ability to log the workflow and faster communication with users. I very much appreciate the ease of delegating to another solver, which is not necessarily easy to do regarding documents. …

“It was not possible to implement a Service Catalogue approach into the system, which is crucial for the further development of IT services. At the same time, we lacked the option to use the system for other processes, such as package records, device management, and so on.”