“We use Service Desk to resolve all IT requests. I look to ALVAO for more responsive dealing with requests, the ability to log the workflow and faster communication with users. I very much appreciate the ease of delegating to another solver, which is not necessarily easy to do regarding documents. …

“Thanks to the deployment of ALVAO Service Desk, the work of the IT department is more efficient, as managers have an overview of what their subordinates spend their time on, can identify the most time-consuming activities and so focus on their optimization.”