“We use Service Desk to resolve all IT requests. I look to ALVAO for more responsive dealing with requests, the ability to log the workflow and faster communication with users. I very much appreciate the ease of delegating to another solver, which is not necessarily easy to do regarding documents. It used to be rather complicated and the Filing service is not best suited for such operations. In ALVAO we can relay tickets as and when needed. Colleagues also appreciate the friendly user interface and simple reports, while the solvers welcome the option to work from mobile devices outside the Office.”