"We had this four-hour window where we could still modify orders, After that, once an order gets dispatched to fulfillment, you're basically stuck. The customer has to receive it, then …

"We realized we were using our most skilled people as human search engines, Our customers deserved better, and our team deserved to focus on what they do best."

"We work with students during the most stressful time of their academic journey, juggling MCAT prep, application deadlines, interviews, and often working full-time. When they reach out to us, they …