“The unexpected impact of using Paperless Billing has been phenomenal since implementation was completed in May 2017. We have roughly 150 distinct regular users: 10 in finance, 120 fee earners, 20 secretaries, which is quite the mix of users. We’ve noticed several improvements, not just with the reduction in time, …

“Getting buy-in from constituents firm-wide was imperative to create A system the entire staff would use. Essentially, I flipped the old adage Of ‘build it and they will come’ on its head, and in the end, we really Just built what they told us to. This approach has led to …