“Map out your current process and adjust to the electronic process. Also, educate people on how it’s going to work beforehand and know you might not have all attorneys using it. There will be some that still want to print the prebills. When you implement a system like this you have to work with your implementation partner. They took us 80% of the way, and we completed the other 20%. We should have gone to the latest version at the time – it would’ve helped with any issues, so always make sure you’ve upgraded to the latest version. Finally, don’t get caught up on the workflow. Don’t think about it as a workflow project. The workflow simply represents the business process and you can map it accordingly to meet your requirements.”