MicroPact has focused on engineering commercial off the shelf (COTS) solutions for them Government agencies and Fortune 500 corporations. Today MicroPact solutions serve 98% of U.S. states, 97% of federal agencies with 500 or more employees, and enjoy a 97% annual renewal rate. Their growth has been marked by a consistent focus on delivering powerful, adaptive, case management products that transform the way that organizations deliver successful outcomes. Their high standards for service excellence and customer support have remained consistent throughout their company's history. MicroPact's growth, achievements, and exceptional work environment are frequently recognized through numerous awards programs.
"It’s worked well, it’s reliable, and it gets the job done without needing a lot of custom configuration."
"We chose the entellitrak Labor Relations solution because it is able to track all of the information related to grievances, from start to finish. It gave us what we needed in one complete package"
"If we can gather all the data involved in the complaint quickly, and make it accessible to everyone who needs to view it at the same time, we can often take action to resolve the complaint in mediation, before it becomes formal. That’s the optimal outcome, and the one we always hope to achieve."
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