ACF Technologies exists to improve customer experiences. With nearly two decades of experience, across numerous industries, they are a global leader in advanced customer flow management. Through a consultancy led approach, they help customers streamline every interaction from appointment scheduling through onsite arrival through post-service feedback. Their solutions improve operational efficiencies, create better customer experiences, and deliver a stronger bottom line.
"With the implementation of BPM we managed to have a 360 ° view of the business, connecting all the agency, call center and BO areas, measuring and controlling better service and response times."
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