171 3CX Testimonials

“3CX has provided an excellent, flexible solution which has enabled us to work remotely, to reduce our costs, and to improve customer service.”

“3CX has done to our PBX what VMware did for our servers. Virtual, more manageable and since there is a lot less hardware involved a lot more reliable.”

“The Covid-19 outbreak led to an unprecedented need for digital solutions to facilitate communication, remote working, e-learning, and even telehealth services. Digital tools play a key role in keeping society and economy operational as physical spaces are closed or restricted. Linking people affected by Covid-19 that are in need of professional psychological support services, whether in quarantine or just isolated at home, is key in coping with this difficult crisis situation. 3CX has been a great facilitator and supporter through the free provision of its proven communication and collaboration platform. We express our sincere gratitude and appreciation to 3CX for its valuable contribution to the Government’s efforts to best manage this truly dire situation.”

“We had a major windstorm that knocked out power to five of the 13 school sites. The district superintendent called my cell phone and asked how we could possibly communicate with the parents of the students at the affected sites. Solution: reroute all the affected site calls to our primary PRI site. Within 15 minutes, we were able to reroute all the calls of those [affected] sites to our main district site that has generator power. We then added an emergency message that would tell callers what was happening and then give them the option to reach a school representative. We fielded over 250 calls in about an hour and were able to calm the concerns of the parents. Switching to 3CX was one of the best decisions we have made. The 3CX system is easy to configure and manage, it runs on hardware we already owned, and the ROI will be less than three years.”

“Clearly, we’ve attained all our objectives with 3CX; it’s all become easy and simple; we’ve also seen a major increase in productivity, and staff now enjoy complete mobility.”

“We had been choosing the telephony type for quite a long time, compared many brands, met the representatives of different companies, but finally decided on 3CX, as this software meets all our requirements to the best advantage.”

“We’ve been spending a small fortune on a monthly basis for a phone system that lacked the functionalities necessary to maintain our position as a market leading provider. When looking at 3CX, it was partly cost, partly functionality, but a perfect fit.”

“We needed to find something that we could rely upon to ensure that we maintained our high customer satisfaction. The old system was letting us down in that regard and the time came to find something that really worked for what we needed.”

"3CX has granted the non-profit organization ASSAD-HAD an easy and fast deployment. The management is centralized in our Headquarters and this allows us to manage remote locations directly through our MPLS. On a daily basis, 3CX offers us advanced features that some competitors usually sell as extra as well as huge flexibility to evolve our telephony in order to meet ASSAD-HAD’s growth. For our IT department, the maintenance and costs of our PBX have reduced dramatically."

“After many years of being frustrated with the support costs of our very aged Panasonic® PBX System, we decided to investigate the costs of replacing the system. Our key drivers were: Locating a system we could add to ourselves: the old system involved extra cabling and a lot of labour costs from our telco provider; the system must integrate with our computer system and use the same cabling and lower support fees. We invited several companies to quote various different solutions but we liked 3CX because of its ease of use and the transparent, no hidden extras, pricing structure. The installation was a breeze and we have never looked back.”

“The hosted virtual PBX from 3CX gives us the solution we need without the headaches of maintaining the underlying equipment ourselves. 3CX is easy to use, and gives us real-time contact with our technicians in the field. Being able to access a central phone system no matter where we are is endlessly convenient. Overall, this solution works great for us.”

“I think that 3CX is one of the highest quality products in the VoIP market at the moment.”

“3CX has given us much needed insight into our call center statistics. It’s a necessary tool to help manage our workload and workflows.”

“The 3CX project allowed us to re-examine every aspect of our telephony operations. We optimized call flows, shortened wait times for clients and have granular reporting on the nature of calls in the short and long term. The Android and iPhone apps have improved communication among Sales staff and allow them to respond much faster than previously. Staff are no longer tied to a physical phone.”

“With the Covid-19 lockdown being enforced, we had to bring forward our plans to replace our legacy phone system with something that would allow our workforce to work from home. In a very short period, we managed to migrate over to our new hosted 3CX solution. This now enables staff to work from home or in the office without any interruption to the business. Customers calling into the business are oblivious to the fact that they are dealing with a member of staff based at home. Working with ZEN Systems has been a real pleasure. From start to finish, the whole telephony migration process was very smooth with excellent communication from ZEN Systems every step of the way. There’s really no part of the process we could find fault with and we look forward to working with ZEN-Systems in the future.”