171 3CX Testimonials

“3CX has given us much needed insight into our call center statistics. It’s a necessary tool to help manage our workload and workflows.”

“So satisfied is Phillip with 3CX, that the company is considering using it to run its worldwide phone system.”

“3CX is simple to use, modern and the driving force behind improvements in productivity and mobility amongst our staff and, as it’s so easy to implement and scale, the phone system will support our efforts as we continue to expand.”

“3CX was a replacement for Avaya®. The existing VoIP infrastructure was to be further expanded in order to make the transition from simple telephony to company-wide UC. The 3CX apps and web client have made it possible to provide users with a powerful and easy-to-use softphone. The advantages of the seamless integration into our VMware infrastructure on the Windows platform were a crucial purchase criterion in order to build the four pillars of communication that we rely upon: PBX, VoIP platform, IP phones and Softphones, all independent of manufacturer dependencies. We made the right choice in selecting ISP-EURONET to implement a project of this size smoothly. They were able to grasp our needs quickly and offered corresponding solutions to suit our requirements exactly.”

“We discovered that it was a very good fit for our own use. We also discovered that the channel through Soft Solutions and onwards to 3CX itself was very well established; the vendor was very quick to respond to queries. On top of all that, the platform comes in at a very attractive price with all the features we required to enhance our helpdesk to meet service level agreements with our clients.”

“3CX is a total communications solution with corporate and call center features and includes almost all of the system visibility at user level. The system is easy to handle with a user-friendly interface and environment, and the cost savings were remarkable, allowing us to save over 500,000LKR on development costs. Earlier our service level was at 60 to 70%, but now it’s above 78%. With the mobile app, and integrated web conferencing, it’s easy to attend meetings even when we are not in the office.”

“Our customers have offices all over Russia, with some being in quite remote locations. We had to be able to rely on our phone system to reach each of these customers and arrange the delivery of their equipment in a timely manner. This was becoming difficult over the traditional landlines.”

“We wanted to improve the quality of the customer service experience that we offered to our customers. With the old system, we had dropped calls and issues resolving customer complaints. We needed something to change and quickly! In an answer to whether there were cost savings when we moved to 3CX, yes, there were huge cost savings. For that reason, we will use the VoIP Phone System from now on.”

“The speed at which the installation was carried out really surprised me! With our complicated set up, I was concerned that the work would drag on and potentially disturb the guests. That, however, was not the case – 3CX was installed in no time at all and the benefits of using 3CX Phone System and the 3CX Hotel Module were immediate. 3CX Phone System with the 3CX Hotel Module integrates seamlessly with Castelnou’s Protel PMS. This project is a perfect example of how 3CX delivered a solution that dove-tailed perfectly with customer requirements and delivery schedule. 3CX Phone System was a breath of fresh air – not only was it competitively priced but installation was a breeze! The flexibility for easy, low cost future expansion, and the feeling of being free from expensive maintenance contracts and no longer being tied in to a particular vendor is second to none.”

“Cost wasn’t the main drive for selection, but the significant difference in price between 3CX and the other suppliers we spoke with definitely helped our decision making process. Comparing the other major options out there – we got a lot for our money without being nickel and dimed for every little feature. For most changes to the system, I can easily manage them myself without calling a 3CX partner and scheduling an appointment. All of these systems would cost us $1,000+ per month. We are currently spending about $90 a month + our maintenance fee. Aside from saving over $25,000 this year alone by going with 3CX instead of the other options our employees have enjoyed the new features the system has provided. They mostly appreciate the call forwarding functionality and built-in caller ID.”

“3CX Phone System is a reliable, flexible, and cost-effective communication solution for the Bank. It has all the necessary features for day-to-day operations and offers a friendly, easy-to-use environment for our staff. Simple maintenance by our own IT team is another great advantage of the system, further complemented by responsive and competent support from the local 3CX Partner.”

“We have been very careful in choosing a new communication system for our sales and customer service call center. 3CX is a flexible, scalable and secure solution. Running 3CX on a virtual server, allows us not to be tied to a particular type of hardware. Having this kind of flexibility and redundancy is critical in a fast-paced operation.”

“For us, continuous connectivity is the keystone of rapid response for any emergencies we face.Thanks to our cooperation with 3CX, we are able to reach a new level of operation. We have been able to increase the safety of our citizens, which is the most important thing. We train the specialists in the field of civil defense, as well as in protection of the population and territories, in order to take control of emergency situations whether they are natural or man-made disasters. 3СХ PBX helps us to communicate with our students who are located throughout Russia. For us, the 3CX IP PBX offers an important reduction in the cost of long-distance calls. I think the implementation of 3СХ is our good fortune.”

“We are very satisfied about our new infrastructure based on 3CX Phone System. This software-based PBX for Windows has allowed us to slash the cost of acquisition, installation, maintenance and utilization of our phone system, while at the same time boosting our employees productivity, due to the fact that they are available on their extension wherever they are. The flexibility and the high level of innovation of 3CX Phone System have revealed essential to provide value added services to our customers, granting a short-term return on investment.”

“3CX has always exceeded our expectations. We love 3CX for its reliability, robust feature-set, and user-friendly administration.”