498 Zoom Video Communications Testimonials

We made the switch to Zoom for Government as soon as it became available — it was important for us to have the security that comes with it. There are a lot of good services out there but they don't meet the security standards for the Department of Defense.

"Zoom offers a variety of features that meet the needs of the education industry. The product is magic, but it’s the people behind the partnership and beyond the tool that we want to work with. Vendors who offer ongoing support and who we can build a relationship with are key for us."

Even though I’ve been on a 4-megabit connection for the last two years, I don’t feel like I’ve missed a step. That would not have been possible without Zoom. Even with other video conferencing technologies, like Teams or Webex, the experience is just not the same. Zoom works in environments where other solutions don’t.

“With other systems we had to log in to another platform to see the reporting, and it wasn’t nearly as comprehensive or accurate. Now, we have dashboards to see the full picture of each call.”

"The documentation was not user-friendly, call and video quality were subpar, and they did not support transcription. Contacting Zoom and getting the help we needed was simple and fast. The response has been nothing short of amazing."

“We have 85 reservable spaces, a beautiful map layout, and a Zoom Kiosk set up in our lobby for people to book a desk, reservation, or conference room.”

"All of our metrics have improved with Zoom Contact Center. One big impact is call resolution time, from 2-3 business days to one business day. Just that alone has had a tremendous impact on our customers and leads to renewals of service contracts."

“We were looking for a couple of things; first and foremost was a partner. With our previous platform, we felt we had a partner. And as soon as we came on board, that partnership went away. So, whomever we selected as our next partner, we wanted a true partnership."

“We knew that Zoom was the right platform for us because of the flexibility and ease of use. Our employees loved the platform and could use it without much training. This, along with the technical features, meant it met all our needs in a contact center.”

“We get a lot of traction when we can answer a question really quickly with the text feature. That’s been an absolute game changer for us.”

"The difference maker for us was the ability to have the Zoom Event Services team as an extension of our team. They truly delivered a world-class event for us based on the needs we scoped out with them."

"Zoom was the perfect partner for us. Our requirements were met quickly and competently. The two project teams at Zoom and LivingHaus worked together excellently."

“We have already been able to make the first families in Germany happy – or rather happy together – by generating a contract via Zoom Contact Center.”

"Working in a global company, having this instant communication is key to keeping the conversation going. We can reach all users from all departments from any location. You can have your one-on-one chats, group channels, integration with bots. The range of possibilities is huge."

"A lot of our patients are also familiar with Zoom. So you're giving them something that they’re comfortable with and have used before. There's not a high learning curve. Our patient population tends to be older and less tech-savvy, so giving them something that they have a little bit of comfort with goes a long way."