45 Zonal Testimonials

“Customer convenience is a crucial component of our click and collect service. Diners can securely order and pay for the food they want, when they want it, without putting any additional strain on our kitchen staff.”

Customers look for speed and consistency. Expectations around timing and delivery that we see on the high street are now the same in hotels, and Zonal certainly helps us deliver both.”

“This fully-integrated solution has given us the opportunity to ensure the bookings journey is as slick and customer-friendly as possible, and we have seen an increase in bookings already.”

"Zonal are the best service call centre our manager has ever dealt with – Zonal score 100% with him. We’ve never had any problems with their service as whenever we have had to phone, everything gets fixed straightaway and the analysts are extremely helpful."

"From installation to training and ongoing customer care we have never looked back. To date, Aztec has been completely reliable and doesn’t fall down, which is such a comfort when managing peak holiday periods where we can serve up to 3,000 portions of seafood and fish & chips in a single day."

“With a commitment to creating fantastic and memorable customer experiences, and recognising the growing importance of technology, we are keen to be at the forefront of technological innovation. We needed a solution that would future proof our business, give us new tools to engage with our customers, whilst providing robust management information.”

“Each of our four pubs has its own distinct personality and we encourage our managers to run the pubs as their own. The chefs create their own menu according to what will work best for the pub, it’s about as far away from one size fits all as you can get, so we needed a technology partner that could cope with this challenge.”

"Working with Zonal has been a rewarding experience and nothing is too much trouble. Having the singular EPoS platform on which we can build is a very good solution. Whatever your size, even if you’re just starting out, I would recommend investing in a quality EPoS system, as it’s the very heart of your business and you are more likely to succeed in the long-term than if you try to get by without one."

“We have a very simple formula, where orders are taken at the bar, but with our rapid growth we needed to take more control of our operating costs and reporting systems."