“Having three months to identify and implement a new platform for case management is a very tall order. ZeOmega’s implementation expertise and flexible approach enabled us to exceed our timeline. In Jiva, we have a flexible solution for the long term and, in ZeOmega, we’ve got a strategic partner that …

“When we think about the volume of authorization requests we receive in a given month, we’d literally have to have hundreds of nurses just doing clinical review. We had to come up with a way to automate the process as much as possible so we could reduce our administrative costs.”