“As we evaluated technology vendors, we looked at the key components to ensure they were logically grouped with integrations in the best areas. For example, we needed care management to be tightly coupled with utilization management, appeals and grievances, and an authorization portal for providers. We wanted to ensure data was available for population health and member services; not just for regulatory needs but to truly improve business operations. We looked for a vendor that could support us in our effort towards becoming a data driven organization, having an analytical focus, and implementing use of business intelligence across several different areas.”