“I am able to manage a larger number of members with less time spent over the phone. I no longer have to take notes while I’m on the phone while trying to actively listen, and then transcribe those notes later. It has streamlined the entire process for me, to be …

“We’re trying to walk that fine line. We recognize the providers are on the front lines of delivering high-quality care to our members, and we value that partnership with our providers. We wanted to help solve that problem, reduce that burden and make their lives better.”