"Trust makes for more relevant retargeting. It’s not just yelling at them, but it’s informing them."

“SMS is a new channel for us- but we’re seeing a lot of great results already. Being able to A/B test, and only pay for what we send lets us optimize strategy while keeping costs down.”

”We wanted a reliable and accessible provider. Because we had already worked with Yotpo for Reviews and Loyalty, it made the most sense. We were super familiar and comfortable with Yotpo, we knew they’d do an amazing job.”

“Yotpo makes it easy for customers to see their loyalty point balance and understand exactly what it’s worth. When shoppers can clearly see the dollar value they’ve earned and apply it in their cart, it drives higher conversion. If they’re coming back with perks, they’re much more likely to complete …

“No amount of product copy or customer service can replace what reviews do for us. Being able to show how real customers have styled the tree in their homes gives shoppers the reassurance they need to buy with confidence.”

"I've always chosen Yotpo when I've had the authority to pick or migrate platforms. I've tried others with similar features but always come back. Yotpo consistently proves its value across every brand I've worked with."

“Our loyalty program needed to do more than drive awareness. It had to reward real commitment and feel like a true VIP experience. Yotpo helped us build a program that drives purchases, retention, and long-term value.”

"What's very beneficial is Yotpo's moderation service. Our customer service is usually bombarded, so having Yotpo moderating 90% of the reviews initially has worked well for us in terms of workload on our CS."

"Having something that really instills loyalty is so important, because it keeps customers coming back. We're competing with a lot all the time, so that loyalty bit is really important."

"We are a very small team, and we all wear so many hats, but that also means we don't have a specific owner for this loyalty program. It's been really helpful to get that extra support on the strategy and execution side."

"We’ve seen loyalty points drive sales in new areas - customers who came for shoes are now exploring apparel or accessories. We’re getting great data-driven results so that’s making us want to resource up and invest more."

“Yotpo stands out because it’s not just transactional. We've had more interaction with Yotpo than any of our other tech vendors, from in-person meetings to personalised support, it’s been a true partnership."

“Novel Wallet passes removed that friction from the process. Shoppers can just scan a QR code at POS, create an account within seconds, and get an instant reward. It really elevated the whole in-store experience.”

“We get so much data from community shopping online. We wanted the same from in-store. Novel makes it easy, it's just a QR code to bring people onto the database, join the loyalty program and earn points.”

"I do see a lot of revenue per session coming from people who are looking at these reviews. So I think it is a big factor in that."