34 Volunteer Software Testimonials

"I just had to write to tell you how much I’ve enjoyed working with you over the past 5 years since our organization started using the Volunteer Reporter. Volunteer Reporter has served our needs since day one and you have always been timely, knowledgeable, and the same voice on the other end of the phone each and every time I’ve had a question. I’m sure you know how important that is when you have a technical issue – that someone knows your organization’s history and is technically astute as well as personally great to deal with. I did not have to call very often (because Reporter is a good program!), but when I did I was always glad you were on the other end."

"I just want to take a moment to tell you how much I appreciate the help I receive from the support desk. Your staff is undoubtedly the most helpful and pleasant support people I have ever worked with. Most “support” people are computer “geeks” that talk down to their clients; your folks definitely do not fall into that category. When I started in this position, I learned the Reporter by trial and error and your employees never made me feel “dumb”. Your staff has always been extremely knowledgeable and helpful. I just thought you should know."

"We have had Volunteer Reporter in our system now for about 4 months and are doing just fine. Their manual, downloaded from their demo disk, does a good job of helping you through the system. It was not clear from the initial demo disk that the manual was in the disk itself but we found it and downloaded it quickly. Calling Montana occasionally, we found them very helpful. We had another system before and while it was good as well, the Volunteer Reporter worked better for us. We are still learning, also, but with not too much pain. Have found the system more comprehensive that we needed but still really workable."

"I just want to thank you and your staff for your professionalism and support. You respond to telephone calls promptly and your continual upgrades assist us in keeping our data up to date as needed. Again sincerest appreciation!"

"Hi Volunteer Reporter! I want to give a quick shout-out to the technical support staff. They are top quality service material! They solved my issue quickly and are VERY knowledgeable about your program!"

"By the way, thanks for getting back to me so quickly. You folks at VolSoft rock! I tell everybody that this is the best software that came down the pike."

"The “Reporter” software program we use here at the East Bay Volunteer Center has been such a gift to have as a resource, not just for me, but for the business, too. It is so easy to use. I am not a computer person. It’s a thrill to have this user friendly software. Also regarding the technical support, they are so available, so friendly, and they speak English. I appreciate that the tech support always picks up on the first or second ring, they are quick, friendly, and immediately know how to take care of what ever I am trying to prepare. No matter what it is: special reports, spreadsheet information, filtered mailing lists or anything else."

"We use Volunteer Reporter and it works great. They have the best support line of any place I’ve ever dealt with. I give them a thumbs up."

"If you are in the market to upgrade or purchase new volunteer software to manage your database then you may want to read on. We recently purchased the Volunteer Reporter from a company called Volunteer Software in Missoula, Montana. We had been using Voltrak since it came out and we are just so pleased with our new software. It is very user friendly, inexpensive, runs a multitude of customized reports, they offer free data conversion from your old system, on-line tutorials, touch-screen sign in, which the volunteers love, and their customer service and technical support are unbelievable! I would highly recommend contacting them. They offer a free trial which gives you a hands on look at all of the great features of this program. P.S. This is just my own humble opinion – no promotional fees were paid by the company!"

"By the way, I was recently at the Southern California Directors meeting and your ears must have been burning because we were all talking about you. Everyone is so pleased with the support you give. We all had something to say about your responsiveness and helpfulness and kindness. If there were directors present who do not have your software, I’m sure they will want to purchase it. Thanks for all you do and the great way you do it!"

"Just to add to the already glowing reports on the RSVP Reporter Program, We have had this program for some time, and recently upgraded. It is a very useful program with many capabilities, modeled exclusively for RSVP and similar volunteer programs. It includes the main database, labels, hours, work stations and job sites, job site supervisors, time within the program, mileage and so on and so fourth. It is so versatile in reporting you can basically report on any facet of information you’ve entered in the computer. For instance, you want to know how many inactive volunteers have left for a certain reason, you can report down to a single detail. The program also covers ethnicity, transportation, multiple jobs and such. It’s not difficult to use, you can also secure it with a password, and maintain a very up to date catalogue of active volunteers. The latest version includes the entire ‘IMPACT’ five element gobbledygook, and has proven to be a necessary item in the office. Insofar as the profile of the RSVP projects, it’s as simple as pressing a few keys. The staff of Volunteer Software are polite, and wonderfully helpful. Look into it. It’s perfect for RSVP as well as any other volunteer based agency. I recommend the RSVP Reporter with my own personal ‘Thumbs Up’ to any RSVP program looking to move from cumbersome files and notebooks."

"I had to mention that the Volunteer Reporter has been a wonderful alternative to years of frustration with a software nightmare. Since we have been using the Reporter, tracking volunteers, reporting and so much more has become easy and effortless with a minimal amount of training. They have been very prompt in helping out with any questions or technical assistance one might have. I could not be more pleased and have now gotten the program for our satellite office as well. I looked at several other software programs over a two year period before deciding on this one. It is a very user friendly program. Again, I firmly endorse this program and for the first time in many years we are happy with our software!"

"We have been using Volunteer Reporter Software for at least 12 years and are satisfied customers! Our RSVP project is large, with over 1800 active volunteers and 150 worksites; we require a database that can handle this capacity—your product does this very well. Just this morning, our IT staff loaded the 6.0 version. Our three RSVP staff members are using it now. When I overheard Janice’s praise, I asked her to e-mail me so that I could forward to you. Thank you for continuing to provide an excellent product, plus offering outstanding customer support. We appreciate the annual updates, as they improve the database. Also a final comment—we are grateful that you have kept the pricing both fair and affordable."

"The new reporter software is very professional looking and I appreciate it. As a former, computer programmer, I truly appreciate the hard work and dedication that went into producing this update and without any bugs. How impressive! It will be wonderful to work with this software."

"I need to mention this to you as I was gone for two weeks after they installed our upgrade. I have now had a chance to work with it for a bit and need to let you know it is the BEST upgrade I have ever experienced. So much easier and smoother, thank you, thank you!"