“Previously we had always reported how long it takes to answer a call, but in reality that statistic is fairly meaningless to our customers. Instead, we want to know how satisfied they are with the speed of response - a metric we only gained access to following our partnership with VoiceSage”
“Our clients’ customers really appreciate getting up-to-date, accurate information about things like delivery time or engineer visits, it really ups their appreciation of a brand and its service.”