"We've been using Vision for over a year now. As a support services company, we pay extra attention to our ticket system - that's our primary tool. I've had experiences with all major commercial support systems in the past, shifting my choice from Kayako to Ubersmith and then finally to Vision Helpdesk. Besides tons of features and satellite help desk functionality, Vision has what everybody else is missing - people behind it! I have never seen customer support to match. Our setup is heavily customized for our requirements. Our old vendors were okay, but with them it was like "we want this - ok, we'll include it in our next release". With Vision, it's "we want this - okay, 30 minutes", and it's done! The new long-awaited version 4 is out now, and I am ecstatic about it! Keep up the good work Vision team."