"Verint Back-office Operations helped make a single, virtual queue environment a reality, enabling us to forecast and balance workloads across sites — reducing downtime and improving productivity."

“We use Verint Speech Analytics on more than 1 million recorded conversations across our 350 agents. We use the resulting data and analysis to better understand customer satisfaction, churn, competitive intelligence, service issues, agent performance, and campaign effectiveness.”

“To say it’s a transformation is an understatement. Thanks to Verint, we can manage a £3 billion balance sheet and new applications significantly faster – and that has a huge impact on both the mortgage broker and end-user customer experience.”

"We highly recommend the workshop to help build the framework for fair and consistent performance measurement, which improves both agent and customer satisfaction."

"We now have a slick, one-stop process that represents a significant improvement in our customer services. We have an increased and detailed understanding of our complete customer environment, as the Impact 360 solution is an integral part of our entire technical infrastructure across 10 of our contact centres. We continue …

"The [Verint Witness Actionable Solutions] solution is reliable, easy to use, and allows us to reduce costs and improve operations. Overall, this enables us to gain an edge in a industry known for its competitiveness."

"At Vodafone Ireland one of our core objectives is to constantly improve our customer relations and expertise by refining our sales and service delivery processes and enhancing the quality of our overall customer service and business operations. Our customer-centric CRM strategy is based on a deep knowledge of how our …

"Verint’s Calibrating Quality for Consistency Workshop was a great learning experience. Those who attended had a range of experience with calibration. The workshop provided us with a common understanding of the process, along with practical ways to implement it consistently across Sage North America."

"We have already seen significant savings on both hard and soft costs associated with security and investigations."

"Delta Community Credit Union is committed to being a technologically innovative financial institution that offers its members best- in-class service in a secure environment. Verint solutions continue to meet the high standards of our members and employees."

"Now we can instantly see the video from an alarm and make a decision within seconds. Equally important, we now have all of that data in one place. We can apply any analytical tool that the market develops to meet the needs of our business. As a result, using video …

"Yes it is, We recently conducted a survey amongst our drivers and passengers and more than 85% of those questioned said that they now feel safer on one of our buses than they did previously."

"We can immediately email digital images to other branches and to law enforcement. This can mean a savings in man-hours for the bank and can also mean the difference between apprehending a criminal suspect and recovering stolen property or allowing too much time to pass after an incident."

"EMC, Verint, and Orion were very engaged in our project and ensured that everything was working the way we wanted it to. EMC played a large role in bringing everyone and everything together. We were comfortable knowing that if we needed anything we could just make a call. Everyone worked …

"The [1,000 cameras] are geographically spread ouT, and we are using network tools to bring video together and process it in an intelligent way. Bringing all of the security systems together to report to one interface provides redundancies."