346 Verint Systems Testimonials

"We’ve relied on the Telligent account and support teams regularly and found them to be incredibly helpful. It’s fantastic to have access to such knowledgeable resources to guide us through learning a new system and crafting it to meet our specific needs."

“The air transportation market is still only a fraction of the bus market. We have identified ~38 million Mexicans that have never traveled by plane. Approximately 6% of our passengers are first time flyers, and 10% considered taking a bus before purchasing a ticket on Volaris. A third of our 2018 growth was composed of first-time air travelers; we attracted them by offering airfare that was competitive with bus fares and by creating a more seamless, mobile-friendly customer experience to lure first-time flyers away and retain them for repeat travel.”

“Being a frontline staff member is not always an easy job. However, with the help of Verint Speech Analytics, we can deliver a consistently strong and rewarding customer experience to every type of customer.”

"We highly recommend the workshop to help build the framework for fair and consistent performance measurement, which improves both agent and customer satisfaction."

"We now have a slick, one-stop process that represents a significant improvement in our customer services. We have an increased and detailed understanding of our complete customer environment, as the Impact 360 solution is an integral part of our entire technical infrastructure across 10 of our contact centres. We continue to experience significant benefits as the take-up of policy proposals far outweigh the number of customer complaints. At the same time, our back-office costs have been educed."

"The [Verint Witness Actionable Solutions] solution is reliable, easy to use, and allows us to reduce costs and improve operations. Overall, this enables us to gain an edge in a industry known for its competitiveness."

"At Vodafone Ireland one of our core objectives is to constantly improve our customer relations and expertise by refining our sales and service delivery processes and enhancing the quality of our overall customer service and business operations. Our customer-centric CRM strategy is based on a deep knowledge of how our customers communicate with us. What they’re saying day to day is vital information for us, so the Impact 360 workforce optimisation solution is an essential component of our broader CRM approach. The solution is a key part of our performance evaluation process. In the 18 months since implementation we’ve seen a striking 23 per cent reduction in repeat calls and a cut in low-level calls. Our investment in this technology has more than paid for itself."

"Verint’s Calibrating Quality for Consistency Workshop was a great learning experience. Those who attended had a range of experience with calibration. The workshop provided us with a common understanding of the process, along with practical ways to implement it consistently across Sage North America."

"We have already seen significant savings on both hard and soft costs associated with security and investigations."

"Delta Community Credit Union is committed to being a technologically innovative financial institution that offers its members best- in-class service in a secure environment. Verint solutions continue to meet the high standards of our members and employees."

"Now we can instantly see the video from an alarm and make a decision within seconds. Equally important, we now have all of that data in one place. We can apply any analytical tool that the market develops to meet the needs of our business. As a result, using video surveillance to help keep a facility secure becomes much more manageable."

"Yes it is, We recently conducted a survey amongst our drivers and passengers and more than 85% of those questioned said that they now feel safer on one of our buses than they did previously."

"We can immediately email digital images to other branches and to law enforcement. This can mean a savings in man-hours for the bank and can also mean the difference between apprehending a criminal suspect and recovering stolen property or allowing too much time to pass after an incident."

"EMC, Verint, and Orion were very engaged in our project and ensured that everything was working the way we wanted it to. EMC played a large role in bringing everyone and everything together. We were comfortable knowing that if we needed anything we could just make a call. Everyone worked well as a team, and it seemed like they were all from the same company."

"The [1,000 cameras] are geographically spread ouT, and we are using network tools to bring video together and process it in an intelligent way. Bringing all of the security systems together to report to one interface provides redundancies."