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“Video assistance has proven to deliver incremental online sales for DFS and has helped us reach out to customers earlier in the buying process. NPS ratings from customers using this service have been outstanding. Video assistance is a key channel to market for us moving forward.”
"We like to stay one step ahead of the competition, and with all our business coming from our website, it made perfect sense to meet our customers online, early in their journey."
eGain is the leading provider of cloud customer engagement hub software. Their top-rated cloud applications for social, mobile, web and contact centers help clients deliver connected customer journeys in a multichannel world. Headquartered in Sunnyvale, California, eGain has an operating presence in North America, EMEA, and APAC.
SightCall is the only software platform that gives enterprise service organizations the power to See, Analyze, Guide and Report at the moment of service. Agents, customers, technicians and remote experts can use SightCall to visually solve real-world service problems, using a combination of augmented reality (AR), video assistance, and multimodal generative AI-enhanced computer vision in a unified platform.
TokBox, a Telefónica company, develops and operates the OpenTok Platform, making it fast and easy to add live video, voice and messaging communications into online and mobile websites, apps and services. The scalable, customizable platform gives users the creative freedom to develop any video and voice interaction, from one-to-one chats to large-scale broadcasts.
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