UserReplay

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Read 15 UserReplay reviews and testimonials from customers, explore 9 case studies and customer success stories, and watch customer videos to see why companies chose UserReplay as their Session Replay Software

User Replay’s session replay technology lets users understand and analyse every visitor’s journey through a website. For e-commerce companies this is invaluable as it enables them to improve conversion rates, find and fix site bugs, resolve customer disputes, recover abandoned baskets and prevent fraudulent transactions online. Aimed at medium to large enterprises with e-commerce channels, UserReplay enables users to improve the quality of their websites, enhance customer’s shopping experience and reduce dramatically the time required to resolve any problems and disputes consumers may have while shopping.

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Customer Rating Review Scorebased on 2312 reference ratings
4.7/5.0 (2312)

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Featured Testimonials

  • "We were impressed with the breadth of functionality and features offered by UserReplay’s customer experience management solution. The rapid ROI combined with the strength of the product set UserReplay apart."

    Scott ReasingerDirector of Retail Systems

  • “ For Rooms To Go, the customer becomes part of the solution to the challenges the company faces. By drawing on the customer struggle data we have from UserReplay, we can action changes to interact at a point where we can make a difference to the customer and revenue.”

    Mike AustinVP of Ecommerce Technology

  • "The data and insight we’re gathering from UserReplay is driving realtime merchandising, marketing and operational decisions, and is invaluable for the Business."

    Adam ConstantineDirector of Business Intelligence
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Featured Case Studies

  • Direct Ferries - Customer Case Study

    Anthony RitchieCTO

  • How Market America Drives Business Through Relevant Customer Intelligence

    Michael BradyChief Information Officer

  • Rooms To Go - Customer Case Study

    Mike AustinVP of Ecommerce Technology
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Additional UserReplay Information & Resources

Read UserReplay Reviews, Testimonials & Customer References from 15 real UserReplay customers.

Browse UserReplay Case Studies, Customer Success Stories, & Customer References from 9 businesses that use UserReplay.

Explore answers to frequently asked questions about UserReplay.

FeaturedCustomers has 1,805,097+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.