User Replay’s session replay technology lets users understand and analyse every visitor’s journey through a website. For e-commerce companies this is invaluable as it enables them to improve conversion rates, find and fix site bugs, resolve customer disputes, recover abandoned baskets and prevent fraudulent transactions online. Aimed at medium to large enterprises with e-commerce channels, UserReplay enables users to improve the quality of their websites, enhance customer’s shopping experience and reduce dramatically the time required to resolve any problems and disputes consumers may have while shopping.
"Working with UserReplay is wonderful. I’ve worked with a number of UserReplay associates to ensure a successful deployment and continued usage. The team at UserReplay is always quick to jump on."
"UserReplay is a key ingredient to providing a seamless online experience for our members. Its advanced capabilities allow us to manage our online operations proactively, ensuring the highest service levels are always sustained."
"The business goal of Pizza Hut was to better manage the overall online experience particulartly during peak ordering hours, and discover and quantify customer experience issues proactively."
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