User Replay’s session replay technology lets users understand and analyse every visitor’s journey through a website. For e-commerce companies this is invaluable as it enables them to improve conversion rates, find and fix site bugs, resolve customer disputes, recover abandoned baskets and prevent fraudulent transactions online. Aimed at medium to large enterprises with e-commerce channels, UserReplay enables users to improve the quality of their websites, enhance customer’s shopping experience and reduce dramatically the time required to resolve any problems and disputes consumers may have while shopping.
"UserReplay is a key ingredient to providing a seamless online experience for our members. Its advanced capabilities allow us to manage our online operations proactively, ensuring the highest service levels are always sustained."
"Working with UserReplay is wonderful. I’ve worked with a number of UserReplay associates to ensure a successful deployment and continued usage. The team at UserReplay is always quick to jump on."
"Since using UserReplay we have been able to closely monitor and fix issues as they arise. This ability to have such an in-depth view of customer behavior has led us to identify a potential problem with session timeouts relating to some devices based on their operating system. Through the data we could extract from UserReplay, we were able to spot the cause and resolve it, directly resulting in a healthy increase in conversion rates."
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