UserReplay

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Read 15 UserReplay reviews and testimonials from customers, explore 9 case studies and customer success stories, and watch customer videos to see why companies chose UserReplay as their Session Replay Software

User Replay’s session replay technology lets users understand and analyse every visitor’s journey through a website. For e-commerce companies this is invaluable as it enables them to improve conversion rates, find and fix site bugs, resolve customer disputes, recover abandoned baskets and prevent fraudulent transactions online. Aimed at medium to large enterprises with e-commerce channels, UserReplay enables users to improve the quality of their websites, enhance customer’s shopping experience and reduce dramatically the time required to resolve any problems and disputes consumers may have while shopping.

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  • 9Case StudiesView
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Customer Rating Review Scorebased on 2334 reference ratings
4.7/5.0 (2334)

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Featured Testimonials

  • "UserReplay is a key ingredient to providing a seamless online experience for our members. Its advanced capabilities allow us to manage our online operations proactively, ensuring the highest service levels are always sustained."

    Julian HallVice President, Enterprise Architecture & Application Development

  • "The business goal of Pizza Hut was to better manage the overall online experience particulartly during peak ordering hours, and discover and quantify customer experience issues proactively."

    Steve AshIT Director

  • "Delighting customers is critical today—you can’t ignore it. If customers have a challenge with your experience, they’ll quickly leave for a competitor."

    Michael BradyChief Information Officer
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Featured Case Studies

  • How Market America Drives Business Through Relevant Customer Intelligence

    Michael BradyChief Information Officer

  • Security Service Federal Credit Union - Customer Case Study

    Julian HallVice President, Enterprise Architecture & Application Development

  • Raymond James - Customer Case Study

    Abbey AjanakuSenior Applications Analyst
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Additional UserReplay Information & Resources

Read UserReplay Reviews, Testimonials & Customer References from 15 real UserReplay customers.

Browse UserReplay Case Studies, Customer Success Stories, & Customer References from 9 businesses that use UserReplay.

Explore answers to frequently asked questions about UserReplay.

FeaturedCustomers has 1,813,726+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.