UserReplay

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Read 15 UserReplay reviews and testimonials from customers, explore 9 case studies and customer success stories, and watch customer videos to see why companies chose UserReplay as their Session Replay Software

User Replay’s session replay technology lets users understand and analyse every visitor’s journey through a website. For e-commerce companies this is invaluable as it enables them to improve conversion rates, find and fix site bugs, resolve customer disputes, recover abandoned baskets and prevent fraudulent transactions online. Aimed at medium to large enterprises with e-commerce channels, UserReplay enables users to improve the quality of their websites, enhance customer’s shopping experience and reduce dramatically the time required to resolve any problems and disputes consumers may have while shopping.

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  • 9Case StudiesView
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Customer Rating Review Scorebased on 2521 reference ratings
4.7/5.0 (2521)

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Featured Testimonials

  • "The business goal of Pizza Hut was to better manage the overall online experience particulartly during peak ordering hours, and discover and quantify customer experience issues proactively."

    Steve AshIT Director

  • "UserReplay takes the guesswork out of finding and fixing problems. Elapsed resolution times of a week have been reduced to hours. Our customers now experience fewer problems, and when they do occur we can resolve them rapidly."

    Peter PearceDigital Manager

  • "Our customers are web-savvy, global travellers. UserReplay provides visibility of their interactions across our global sites, allowing us to be agile in our response and resolve any issue in real time."

    Kate HowardGroup Customer and IT Operations Director
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Featured Case Studies

  • How Market America Drives Business Through Relevant Customer Intelligence

    Michael BradyChief Information Officer

  • Pizza Hut - Customer Case Study

    Steve AshIT Director

  • Direct Ferries - Customer Case Study

    Anthony RitchieCTO
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Additional UserReplay Information & Resources

Read UserReplay Reviews, Testimonials & Customer References from 15 real UserReplay customers.

Browse UserReplay Case Studies, Customer Success Stories, & Customer References from 9 businesses that use UserReplay.

Explore answers to frequently asked questions about UserReplay.

FeaturedCustomers has 1,888,297+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.