UserReplay

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Read 15 UserReplay reviews and testimonials from customers, explore 9 case studies and customer success stories, and watch customer videos to see why companies chose UserReplay as their Session Replay Software

User Replay’s session replay technology lets users understand and analyse every visitor’s journey through a website. For e-commerce companies this is invaluable as it enables them to improve conversion rates, find and fix site bugs, resolve customer disputes, recover abandoned baskets and prevent fraudulent transactions online. Aimed at medium to large enterprises with e-commerce channels, UserReplay enables users to improve the quality of their websites, enhance customer’s shopping experience and reduce dramatically the time required to resolve any problems and disputes consumers may have while shopping.

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  • 9Case StudiesView
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Customer Rating Review Scorebased on 2502 reference ratings
4.7/5.0 (2502)

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Featured Testimonials

  • "We selected and deployed UserReplay’s Customer Experience Management (CEM) software solution to allow us to measure and constantly improve our website experience."

    Fernando DelkProject Leader, Information Systems Development (ISD)

  • "UserReplay gives us eyes and ears we just didn’t have before. We’re very excited about the improvements we have been able to make to our online customer service so far by using this software."

    Alexa JeggoEcommerce Manager

  • "Delighting customers is critical today—you can’t ignore it. If customers have a challenge with your experience, they’ll quickly leave for a competitor."

    Michael BradyChief Information Officer
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Featured Case Studies

  • Direct Ferries - Customer Case Study

    Anthony RitchieCTO

  • The Container Store - Customer Case Study

    Brad SchneiderDirector of Applications Development, The Container Store

  • Pizza Hut - Customer Case Study

    Steve AshIT Director
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Additional UserReplay Information & Resources

Read UserReplay Reviews, Testimonials & Customer References from 15 real UserReplay customers.

Browse UserReplay Case Studies, Customer Success Stories, & Customer References from 9 businesses that use UserReplay.

Explore answers to frequently asked questions about UserReplay.

FeaturedCustomers has 1,879,165+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.