UserReplay

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Read 15 UserReplay reviews and testimonials from customers, explore 9 case studies and customer success stories, and watch customer videos to see why companies chose UserReplay as their Session Replay Software

User Replay’s session replay technology lets users understand and analyse every visitor’s journey through a website. For e-commerce companies this is invaluable as it enables them to improve conversion rates, find and fix site bugs, resolve customer disputes, recover abandoned baskets and prevent fraudulent transactions online. Aimed at medium to large enterprises with e-commerce channels, UserReplay enables users to improve the quality of their websites, enhance customer’s shopping experience and reduce dramatically the time required to resolve any problems and disputes consumers may have while shopping.

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  • 15 Testimonials View
  • 9 Case Studies View
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Customer Rating Review Score based on 2587 reference ratings
4.7/5.0 (2587)

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Featured Testimonials

  • "UserReplay gives us eyes and ears we just didn’t have before. We’re very excited about the improvements we have been able to make to our online customer service so far …

    Alexa Jeggo Ecommerce Manager

  • "We were impressed with the breadth of functionality and features offered by UserReplay’s customer experience management solution. The rapid ROI combined with the strength of the product set UserReplay apart."

    Scott Reasinger Director of Retail Systems

  • “ For Rooms To Go, the customer becomes part of the solution to the challenges the company faces. By drawing on the customer struggle data we have from UserReplay, we …

    Mike Austin VP of Ecommerce Technology
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Featured Case Studies

  • Great Lakes - Customer Case Study

    Fernando Delk Project Leader, Information Systems Development (ISD)

  • Raymond James - Customer Case Study

    Abbey Ajanaku Senior Applications Analyst

  • Pizza Hut - Customer Case Study

    Steve Ash IT Director
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Additional UserReplay Information & Resources

Read UserReplay Reviews, Testimonials & Customer References from 15 real UserReplay customers.

Browse UserReplay Case Studies, Customer Success Stories, & Customer References from 9 businesses that use UserReplay.

Explore answers to frequently asked questions about UserReplay.

FeaturedCustomers has 1,908,221+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.