User Replay’s session replay technology lets users understand and analyse every visitor’s journey through a website. For e-commerce companies this is invaluable as it enables them to improve conversion rates, find and fix site bugs, resolve customer disputes, recover abandoned baskets and prevent fraudulent transactions online. Aimed at medium to large enterprises with e-commerce channels, UserReplay enables users to improve the quality of their websites, enhance customer’s shopping experience and reduce dramatically the time required to resolve any problems and disputes consumers may have while shopping.
"We selected and deployed UserReplay’s Customer Experience Management (CEM) software solution to allow us to measure and constantly improve our website experience."
"Since using UserReplay we have been able to closely monitor and fix issues as they arise. This ability to have such an in-depth view of customer behavior has led us to identify a potential problem with session timeouts relating to some devices based on their operating system. Through the data we could extract from UserReplay, we were able to spot the cause and resolve it, directly resulting in a healthy increase in conversion rates."
"Delighting customers is critical today—you can’t ignore it. If customers have a challenge with your experience, they’ll quickly leave for a competitor."
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