UserReplay

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Read 15 UserReplay reviews and testimonials from customers, explore 9 case studies and customer success stories, and watch customer videos to see why companies chose UserReplay as their Session Replay Software

User Replay’s session replay technology lets users understand and analyse every visitor’s journey through a website. For e-commerce companies this is invaluable as it enables them to improve conversion rates, find and fix site bugs, resolve customer disputes, recover abandoned baskets and prevent fraudulent transactions online. Aimed at medium to large enterprises with e-commerce channels, UserReplay enables users to improve the quality of their websites, enhance customer’s shopping experience and reduce dramatically the time required to resolve any problems and disputes consumers may have while shopping.

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  • 15 Testimonials View
  • 9 Case Studies View
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Customer Rating Review Score based on 2677 reference ratings
4.7/5.0 (2677)

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Featured Testimonials

  • "We selected and deployed UserReplay’s Customer Experience Management (CEM) software solution to allow us to measure and constantly improve our website experience."

    Fernando Delk Project Leader, Information Systems Development (ISD)

  • "UserReplay is a key ingredient to providing a seamless online experience for our members. Its advanced capabilities allow us to manage our online operations proactively, ensuring the highest service levels …

    Julian Hall Vice President, Enterprise Architecture & Application Development

  • "UserReplay gives us eyes and ears we just didn’t have before. We’re very excited about the improvements we have been able to make to our online customer service so far …

    Alexa Jeggo Ecommerce Manager
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Featured Case Studies

  • Direct Ferries - Customer Case Study

    Anthony Ritchie CTO

  • Pizza Hut - Customer Case Study

    Steve Ash IT Director

  • How Market America Drives Business Through Relevant Customer Intelligence

    Michael Brady Chief Information Officer
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Additional UserReplay Information & Resources

Read UserReplay Reviews, Testimonials & Customer References from 15 real UserReplay customers.

Browse UserReplay Case Studies, Customer Success Stories, & Customer References from 9 businesses that use UserReplay.

Explore answers to frequently asked questions about UserReplay.

FeaturedCustomers has 2,017,707+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.