UserReplay

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Read 15 UserReplay reviews and testimonials from customers, explore 9 case studies and customer success stories, and watch customer videos to see why companies chose UserReplay as their Session Replay Software

User Replay’s session replay technology lets users understand and analyse every visitor’s journey through a website. For e-commerce companies this is invaluable as it enables them to improve conversion rates, find and fix site bugs, resolve customer disputes, recover abandoned baskets and prevent fraudulent transactions online. Aimed at medium to large enterprises with e-commerce channels, UserReplay enables users to improve the quality of their websites, enhance customer’s shopping experience and reduce dramatically the time required to resolve any problems and disputes consumers may have while shopping.

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Customer Rating Review Scorebased on 2452 reference ratings
4.7/5.0 (2452)

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Featured Testimonials

  • "Booking a short break can be time consuming and our objective is to offer customers the simplicity of booking every element of their trip ¡none place. UserReplay is the only solution that gives us a complete picture of the customer journey."

    David AndersonIT Director

  • “ For Rooms To Go, the customer becomes part of the solution to the challenges the company faces. By drawing on the customer struggle data we have from UserReplay, we can action changes to interact at a point where we can make a difference to the customer and revenue.”

    Mike AustinVP of Ecommerce Technology

  • "Our customers are web-savvy, global travellers. UserReplay provides visibility of their interactions across our global sites, allowing us to be agile in our response and resolve any issue in real time."

    Kate HowardGroup Customer and IT Operations Director
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Featured Case Studies

  • The Container Store - Customer Case Study

    Brad SchneiderDirector of Applications Development, The Container Store

  • Great Lakes - Customer Case Study

    Fernando DelkProject Leader, Information Systems Development (ISD)

  • Security Service Federal Credit Union - Customer Case Study

    Julian HallVice President, Enterprise Architecture & Application Development
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Additional UserReplay Information & Resources

Read UserReplay Reviews, Testimonials & Customer References from 15 real UserReplay customers.

Browse UserReplay Case Studies, Customer Success Stories, & Customer References from 9 businesses that use UserReplay.

Explore answers to frequently asked questions about UserReplay.

FeaturedCustomers has 1,856,415+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.