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Categories Customer Experience Systems, Session Replay Software
Specialties Customer Experience, Customer Experience Management, Customer Experience Analytics, User Experience More Less
UserReplay Customer Reference Ratings
(0-5 Scale)
4.7
Overall Customer Reference Ratings (900 Ratings)
6.0,94.0

4.7

Testimonials

(753 Ratings)

4.0,96.0

4.8

Case Studies

(147 Ratings)

UserReplay customer references have an aggregate content usefulness score of 4.7/5 based on 900 user ratings.

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About UserReplay

User Replay’s session replay technology lets users understand and analyse every visitor’s journey through a website. For e-commerce companies this is invaluable as it enables them to improve conversion rates, find and fix site bugs, resolve customer disputes, recover abandoned baskets and prevent fraudulent transactions online. Aimed at medium to large enterprises with e-commerce channels, UserReplay enables users to improve the quality of their websites, enhance customer’s shopping experience and reduce dramatically the time required to resolve any problems and disputes consumers may have while shopping.

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9 Case Studies

9 companies using UserReplay share their challenges, decisions and results before, during and after implementing UserReplay software.

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15 Customer Testimonials

UserReplay reviews and testimonials from 15 real customers and users.

View Customer Testimonials

Featured Customer References

Financial Services
1001-5000 EMPLOYEES
"UserReplay is a key ingredient to providing a seamless online experience for our members. Its advance..."
Julian Hall
Vice President, Enterprise Architecture & Application Development
READ FULL TESTIMONIAL
Internet
501-1000 EMPLOYEES
Market America Customer Case Study
Michael Brady
Chief Information Officer
READ CASE STUDY
Financial Services
10,000+ EMPLOYEES
Raymond James Customer Case Study
Abbey Ajanaku
Senior Applications Analyst
READ CASE STUDY
Company FAQs
Describe who the software is best for - their role(s) within what kind of companies.
UserReplay serves multiple industries and roles, offering a 360 view of the customer.
Industries: Retail, Finance, Travel & Hospitality, Insurance, Telco
Roles: Marketing & eCommerce, Business Analyst, Customer Service, Information Technology, Fraud & Loss
How does this software benefit them?
Deliver Revenue:
- Sales growth: save up to £3.1 million in revenue in the first 30 days
- High return on investment: See a return of up to 20x your annual investment
- Delivering value: from day one discover up to 20% more conversions
- Visualize customer issues and find and fix them up to 10x faster

Improve Customer Experience:
- Build customer retention: Greater long-term retention and brand loyalty
- Drive higher lifetime value: Returning, happy customers have a proven life time value (LTV)
- Reduce costs and overheads: Minimize costs for experience related issues and focus on innovation.
- High information security certification for PII data / ISO 27001 certified

Mitigate Fraud:
- Proactive detection: Detect and mitigate fraudulent transactions, before they impact the business.
- Definitive proof: Access to strong evidence to support litigation or resolve customer disputes.
- Quantify the impact: Enrich your data and reports by quantifying the true impact of online fraud.
- Visualize customer issues: Up to 10x faster resolution times

Optimize Customer Service:
- Reduce costs, save money on call handling, by delivering great customer service at the point of struggle
- Increase resolution rates and service speed with accessible feedback loops, recovering transactions
- Enhance the customer experience and leverage customer service to piece together the complete customer view
- See through the customer's eyes and action solutions in real-time

Resolve Technical Issues:
- Resolve issues faster and benefit from a 50-70% reduction in MTTR
- Seamlessly integrate with business systems such as New Relic for your APM and service desk connectors
- Extend and customise with our open data platform that gives you complete control of all your data
- High information security for secure handling of PII data. ISO 27001 certified (registration number IS 662212)
Which popular or common software does your product integrate with?
Analytics and MVT/AB Testing (Google Analytics, Adobe Analytics)
APM and monitoring (New Relic)
Voice of Customer and Chat (iperceptions, Powerfront, inside)
Tag management and business intelligence (Google Tag Manager)
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Additional UserReplay Information & Resources

We monitor all 24 customer references & reviews to prevent fraudulent content. We only post customer references verified by the vendor.