UserReplay

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Read 15 UserReplay reviews and testimonials from customers, explore 9 case studies and customer success stories, and watch customer videos to see why companies chose UserReplay as their Session Replay Software

User Replay’s session replay technology lets users understand and analyse every visitor’s journey through a website. For e-commerce companies this is invaluable as it enables them to improve conversion rates, find and fix site bugs, resolve customer disputes, recover abandoned baskets and prevent fraudulent transactions online. Aimed at medium to large enterprises with e-commerce channels, UserReplay enables users to improve the quality of their websites, enhance customer’s shopping experience and reduce dramatically the time required to resolve any problems and disputes consumers may have while shopping.

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  • 9Case StudiesView
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Customer Rating Review Scorebased on 2433 reference ratings
4.7/5.0 (2433)

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Featured Testimonials

  • "Delighting customers is critical today—you can’t ignore it. If customers have a challenge with your experience, they’ll quickly leave for a competitor."

    Michael BradyChief Information Officer

  • "We were impressed with the breadth of functionality and features offered by UserReplay’s customer experience management solution. The rapid ROI combined with the strength of the product set UserReplay apart."

    Scott ReasingerDirector of Retail Systems

  • “Once you have the ability to extract the type of information UserReplay provides, you can’t live without it. You realize how much information you were missing before when you see the level of data presented to you. As many of our customer journeys are unique, it enables us to understand each scenario and address it accordingly.”

    Brad SchneiderDirector of Applications Development, The Container Store
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Featured Case Studies

  • How Market America Drives Business Through Relevant Customer Intelligence

    Michael BradyChief Information Officer

  • Great Lakes - Customer Case Study

    Fernando DelkProject Leader, Information Systems Development (ISD)

  • The Container Store - Customer Case Study

    Brad SchneiderDirector of Applications Development, The Container Store
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Additional UserReplay Information & Resources

Read UserReplay Reviews, Testimonials & Customer References from 15 real UserReplay customers.

Browse UserReplay Case Studies, Customer Success Stories, & Customer References from 9 businesses that use UserReplay.

Explore answers to frequently asked questions about UserReplay.

FeaturedCustomers has 1,846,878+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.