15 UserReplay Testimonials

"The data and insight we’re gathering from UserReplay is driving realtime merchandising, marketing and operational decisions, and is invaluable for the Business."

"Our customers are web-savvy, global travellers. UserReplay provides visibility of their interactions across our global sites, allowing us to be agile in our response and resolve any issue in real time."

"We were impressed with the breadth of functionality and features offered by UserReplay’s customer experience management solution. The rapid ROI combined with the strength of the product set UserReplay apart."

"UserReplay delivers a fantastic return on investment and is particularly cost effective compared to alternatives on the market."

"Working with UserReplay is wonderful. I’ve worked with a number of UserReplay associates to ensure a successful deployment and continued usage. The team at UserReplay is always quick to jump on."

"UserReplay gives us eyes and ears we just didn’t have before. We’re very excited about the improvements we have been able to make to our online customer service so far by using this software."

"UserReplay takes the guesswork out of finding and fixing problems. Elapsed resolution times of a week have been reduced to hours. Our customers now experience fewer problems, and when they do occur we can resolve them rapidly."

"Since using UserReplay we have been able to closely monitor and fix issues as they arise. This ability to have such an in-depth view of customer behavior has led us to identify a potential problem with session timeouts relating to some devices based on their operating system. Through the data we could extract from UserReplay, we were able to spot the cause and resolve it, directly resulting in a healthy increase in conversion rates."

"We selected and deployed UserReplay’s Customer Experience Management (CEM) software solution to allow us to measure and constantly improve our website experience."

"Booking a short break can be time consuming and our objective is to offer customers the simplicity of booking every element of their trip ¡none place. UserReplay is the only solution that gives us a complete picture of the customer journey."

"UserReplay is a key ingredient to providing a seamless online experience for our members. Its advanced capabilities allow us to manage our online operations proactively, ensuring the highest service levels are always sustained."

“ For Rooms To Go, the customer becomes part of the solution to the challenges the company faces. By drawing on the customer struggle data we have from UserReplay, we can action changes to interact at a point where we can make a difference to the customer and revenue.”

"The business goal of Pizza Hut was to better manage the overall online experience particulartly during peak ordering hours, and discover and quantify customer experience issues proactively."

“Once you have the ability to extract the type of information UserReplay provides, you can’t live without it. You realize how much information you were missing before when you see the level of data presented to you. As many of our customer journeys are unique, it enables us to understand each scenario and address it accordingly.”

"Delighting customers is critical today—you can’t ignore it. If customers have a challenge with your experience, they’ll quickly leave for a competitor."