UserReplay FAQs

    • Who is UserReplay best for - their role(s) within what kind of companies.

      UserReplay serves multiple industries and roles, offering a 360 view of the customer.
      Industries: Retail, Finance, Travel & Hospitality, Insurance, Telco
      Roles: Marketing & eCommerce, Business Analyst, Customer Service, Information Technology, Fraud & Loss

    • How does UserReplay benefit them?

      Deliver Revenue:
      - Sales growth: save up to £3.1 million in revenue in the first 30 days
      - High return on investment: See a return of up to 20x your annual investment
      - Delivering value: from day one discover up to 20% more conversions
      - Visualize customer issues and find and fix them up to 10x faster

      Improve Customer Experience:
      - Build customer retention: Greater long-term retention and brand loyalty
      - Drive higher lifetime value: Returning, happy customers have a proven life time value (LTV)
      - Reduce costs and overheads: Minimize costs for experience related issues and focus on innovation.
      - High information security certification for PII data / ISO 27001 certified

      Mitigate Fraud:
      - Proactive detection: Detect and mitigate fraudulent transactions, before they impact the business.
      - Definitive proof: Access to strong evidence to support litigation or resolve customer disputes.
      - Quantify the impact: Enrich your data and reports by quantifying the true impact of online fraud.
      - Visualize customer issues: Up to 10x faster resolution times

      Optimize Customer Service:
      - Reduce costs, save money on call handling, by delivering great customer service at the point of struggle
      - Increase resolution rates and service speed with accessible feedback loops, recovering transactions
      - Enhance the customer experience and leverage customer service to piece together the complete customer view
      - See through the customer's eyes and action solutions in real-time

      Resolve Technical Issues:
      - Resolve issues faster and benefit from a 50-70% reduction in MTTR
      - Seamlessly integrate with business systems such as New Relic for your APM and service desk connectors
      - Extend and customise with our open data platform that gives you complete control of all your data
      - High information security for secure handling of PII data. ISO 27001 certified (registration number IS 662212)

    • Which popular or common software does UserReplay integrate with?

      Analytics and MVT/AB Testing (Google Analytics, Adobe Analytics)
      APM and monitoring (New Relic)
      Voice of Customer and Chat (iperceptions, Powerfront, inside)
      Tag management and business intelligence (Google Tag Manager)

    • Does UserReplay offer a trial or free download available?

      Yes:
      Free demo for desktop version: https://info.userreplay.com/demo_request_form
      Free trial for mobile version: https://info.userreplay.com/mobile-app-analytics-tool-free-trial

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