"We decided to try Upscope in combination with our Live Chat service as we saw the potential for improving our customer support when a user is unsure which button to click or why they’re eceiving an error message on one of our web forms. I have to say the power of being able to see someone’s screen in real-time as they use our web applications is almost immeasurable. Previously, we were often left in the dark armed only with the information a customer could provide. In many cases we’re solving customer problems which we may not have been solved before, and we’re able to get to the bottom of things more quickly. We’ve already made changes to our user interface as a result of implementing Upscope and I’m sure it will continue to help in the future. We were sceptical at first about Upscope’s ability to handle different internet browsers, but it seems very reliable on this front too."