"We used to organize business trips for our employees lasting up to two weeks. This travel came at a high cost, let alone the fact that our employees could not perform their regular duties while away."

"Taking your number with you is getting popular around the city. Being able to make and take calls anywhere, on their smart phones or at home offices has been convenient. Once they get it, they run with it."

"While the primary project driver was the elimination of a high risk situation (outdated and de-supported voice system), Sauder gained an enterprise voice solution, which was highly scalable, carrier grade resilient, centrally managed, and gained rich features and functionality."

"One of the challenges we face on an ongoing basis is the gap between long-term investment cycles and rapidly-evolving technology. Sometimes, by the time a new technology is deployed, the technology has moved on."

"Continuously driving efficiencies and customer service improvements is part and parcel of our team. The Unify OpenScape Contact Centre Solution has been a key enabler in our ability to deliver exceptional customer service. The power of the information we can get from the system is world-class and truly enables us …

"By tapping their 'smart card' against a reader on the computer in any patient room, clinicians are logged on or off that device. When they tap out, they are not actually logged off our system completely; their current session is just disengaged from the computer they are working on at …

"Councils are under tremendous pressure to deliver efficiencies while maintaining service levels. Our work with Siemens Enterprise Communications has delivered an enhanced voice infrastructure that has enabled flexible working for all our staff. This will support our next stage development; moving to new offices that will drive further efficiencies."

"We made a decision to streamline our communications processes to improve efficiency and collaboration. We needed a partner that could support us on a global scale, and we wanted a proven solution that we could standardize on."

"We have challenged each other along the journey to achieve our goals, and this has led to a friendship between us; one which will inspire new opportunities in the future."

"The HiPath 3000 system has enhanced our customer service because we can distribute calls to our specialists or deal with peaks in demand more effectively. Staff can locate each other much more effectively, which had been difficult at times before."

"Even in the world of telephony, all roads now lead to IP communication, which is why the strategic choice for us was OpenScape Voice. This was not necessarily for cost reasons, but because IP communication makes light work of routine tasks and improves employee satisfaction."

"Since the hospital can't stop, we needed a reliable transition. Deployment went very well with no outages and no end user problems."

"Siemens Enterprise Communications' OpenScape Office LX platform has helped us continue delivering exceptional support to customers. The platform ensures that we communicate effectively with clients at all times while giving us the flexibility to accommodate future growth."

"Telephony wasn't our core competence, so we didn't want to make large scale infrastructure investments. We needed the right partner to design, manage and roll-out a new system in each country and then centralise things for us. We are a traditional industrial company – we operate on low margins."

"We wanted a control center solution that can be optimally adapted to the communication processes in the transport control center. OpenScape Xpert delivers the necessary flexibility for this requirement."