"Siemens Enterprise Communications already knew the company's business and was providing us with good quality service. Maintaining it would lead to less impact in the changeover."

"The Cloud communications infrastructure, created with OpenScape UC, gives us the flexibility for optimal support of our company’s sustainable growth strategy."

"The HiPath 3000 system has enhanced our customer service because we can distribute calls to our specialists or deal with peaks in demand more effectively. Staff can locate each other much more effectively, which had been difficult at times before."

"Our reception team now sees where everyone is and messages are standardised and easily accessed by different departments. The voicemail system is much easier to access and far more reliable. The system has greatly improved our efficiency and parents are complimentary about it which is the real proof."

"One of the challenges we face on an ongoing basis is the gap between long-term investment cycles and rapidly-evolving technology. Sometimes, by the time a new technology is deployed, the technology has moved on."

"With OpenScape Office Contact Centre, we have been able to deliver world-class customer support while also controlling costs. Moreover, we have achieved a new level of operational flexibility and can scale our resources rapidly to meet changing business demand."

"We've enabled new services for clinical and ancillary staff from wireless access of patient details to RFID tagging of critical ward equipment."

"We expected our partner to deliver full functionality including all equipment, software, and services in a centralized model over a single cabling infrastructure for voice, data and video. A single cabling network allowing Power-over-Ethernet (PoE) would reduce the cost of moving people around, and make PC and telephone connections substantially …

"While the primary project driver was the elimination of a high risk situation (outdated and de-supported voice system), Sauder gained an enterprise voice solution, which was highly scalable, carrier grade resilient, centrally managed, and gained rich features and functionality."

"With the combination of OpenScape 4000 and OpenScape Voice and the standardized administration of both systems with the OpenScape User Management module we have the option of a soft migration from TDM technology to a standard-based softswitch solution."

"Telephony wasn't our core competence, so we didn't want to make large scale infrastructure investments. We needed the right partner to design, manage and roll-out a new system in each country and then centralise things for us. We are a traditional industrial company – we operate on low margins."

"We made a decision to streamline our communications processes to improve efficiency and collaboration. We needed a partner that could support us on a global scale, and we wanted a proven solution that we could standardize on."

"Our open profile must be supported by technological solutions that make it easier to work internally in a transparent and harmonized manner: that's why we have decided to grow with Unify."

"Taking your number with you is getting popular around the city. Being able to make and take calls anywhere, on their smart phones or at home offices has been convenient. Once they get it, they run with it."

"We used to organize business trips for our employees lasting up to two weeks. This travel came at a high cost, let alone the fact that our employees could not perform their regular duties while away."