"Continuously driving efficiencies and customer service improvements is part and parcel of our team. The Unify OpenScape Contact Centre Solution has been a key enabler in our ability to deliver exceptional customer service. The power of the information we can get from the system is world-class and truly enables us …

"Siemens Enterprise Communications and Black Box offered an innovative and forward looking solution and service set to take our University forward. Even more, this partnership literally launched the same week as the University's new strategic plan—becomes a very real, pivotal component of CAU’s overall advancement strategy. One of our strategic …

"While the primary project driver was the elimination of a high risk situation (outdated and de-supported voice system), Sauder gained an enterprise voice solution, which was highly scalable, carrier grade resilient, centrally managed, and gained rich features and functionality."

"We wanted a control center solution that can be optimally adapted to the communication processes in the transport control center. OpenScape Xpert delivers the necessary flexibility for this requirement."

"Our reception team now sees where everyone is and messages are standardised and easily accessed by different departments. The voicemail system is much easier to access and far more reliable. The system has greatly improved our efficiency and parents are complimentary about it which is the real proof."

"Siemens Enterprise Communications already knew the company's business and was providing us with good quality service. Maintaining it would lead to less impact in the changeover."

"Replacing our old Centrex phone system with a SIP - based communications platform has really paid off for the Town of Enfield. The new OpenScape solution significantly reduced our telephony costs while giving us a host of new communications capabilities."

"Taking your number with you is getting popular around the city. Being able to make and take calls anywhere, on their smart phones or at home offices has been convenient. Once they get it, they run with it."

"One of the challenges we face on an ongoing basis is the gap between long-term investment cycles and rapidly-evolving technology. Sometimes, by the time a new technology is deployed, the technology has moved on."

"With OpenScape Voice and the extensive OpenScape Unified Communications solutions, we have achieved more efficient inter-site collaboration, as well as cost reductions."

"Telephony wasn't our core competence, so we didn't want to make large scale infrastructure investments. We needed the right partner to design, manage and roll-out a new system in each country and then centralise things for us. We are a traditional industrial company – we operate on low margins."

"With the upgrade to the current version of OpenScape Voice, cost savings of 20% were made possible due to the virtualization of the server environment."

"We have challenged each other along the journey to achieve our goals, and this has led to a friendship between us; one which will inspire new opportunities in the future."

"Efficient communication requires multi-modal tools with high user acceptance achieved through ease of use. The OpenScape UC Solution meets this criterion."

"Siemens Enterprise Communications' OpenScape Office LX platform has helped us continue delivering exceptional support to customers. The platform ensures that we communicate effectively with clients at all times while giving us the flexibility to accommodate future growth."