"With OpenScape Office Contact Centre, we have been able to deliver world-class customer support while also controlling costs. Moreover, we have achieved a new level of operational flexibility and can scale our resources rapidly to meet changing business demand."

"We used to organize business trips for our employees lasting up to two weeks. This travel came at a high cost, let alone the fact that our employees could not perform their regular duties while away."

"With OpenScape Voice and the extensive OpenScape Unified Communications solutions, we have achieved more efficient inter-site collaboration, as well as cost reductions."

"With the upgrade to the current version of OpenScape Voice, cost savings of 20% were made possible due to the virtualization of the server environment."

"One of the challenges we face on an ongoing basis is the gap between long-term investment cycles and rapidly-evolving technology. Sometimes, by the time a new technology is deployed, the technology has moved on."

"Taking your number with you is getting popular around the city. Being able to make and take calls anywhere, on their smart phones or at home offices has been convenient. Once they get it, they run with it."

"We've enabled new services for clinical and ancillary staff from wireless access of patient details to RFID tagging of critical ward equipment."

"With the combination of OpenScape 4000 and OpenScape Voice and the standardized administration of both systems with the OpenScape User Management module we have the option of a soft migration from TDM technology to a standard-based softswitch solution."

"Councils are under tremendous pressure to deliver efficiencies while maintaining service levels. Our work with Siemens Enterprise Communications has delivered an enhanced voice infrastructure that has enabled flexible working for all our staff. This will support our next stage development; moving to new offices that will drive further efficiencies."

"While the primary project driver was the elimination of a high risk situation (outdated and de-supported voice system), Sauder gained an enterprise voice solution, which was highly scalable, carrier grade resilient, centrally managed, and gained rich features and functionality."

"With constantly changing guidelines, higher education institutions are under increasing pressure to meet government targets. Siemens Enterprise Communications has implemented a reliable and scalable contact centre. This has enabled our staff to increase first call resolution, improve the clearing experience, and accurately review performance with real-time reporting during clearing."

"We wanted a control center solution that can be optimally adapted to the communication processes in the transport control center. OpenScape Xpert delivers the necessary flexibility for this requirement."

"Since the hospital can't stop, we needed a reliable transition. Deployment went very well with no outages and no end user problems."

"Our open profile must be supported by technological solutions that make it easier to work internally in a transparent and harmonized manner: that's why we have decided to grow with Unify."

"Efficient communication requires multi-modal tools with high user acceptance achieved through ease of use. The OpenScape UC Solution meets this criterion."