"Councils are under tremendous pressure to deliver efficiencies while maintaining service levels. Our work with Siemens Enterprise Communications has delivered an enhanced voice infrastructure that has enabled flexible working for all our staff. This will support our next stage development; moving to new offices that will drive further efficiencies."

"Conference and event business over the last year increased 40%. That spike tells us that we would have lost 40% of the corporate events because we didn't have the communications technology. This represents a big ROI for us."

"With the upgrade to the current version of OpenScape Voice, cost savings of 20% were made possible due to the virtualization of the server environment."

"With OpenScape Voice and the extensive OpenScape Unified Communications solutions, we have achieved more efficient inter-site collaboration, as well as cost reductions."

"Replacing our old Centrex phone system with a SIP - based communications platform has really paid off for the Town of Enfield. The new OpenScape solution significantly reduced our telephony costs while giving us a host of new communications capabilities."

"We have challenged each other along the journey to achieve our goals, and this has led to a friendship between us; one which will inspire new opportunities in the future."

"Our reception team now sees where everyone is and messages are standardised and easily accessed by different departments. The voicemail system is much easier to access and far more reliable. The system has greatly improved our efficiency and parents are complimentary about it which is the real proof."

"Continuously driving efficiencies and customer service improvements is part and parcel of our team. The Unify OpenScape Contact Centre Solution has been a key enabler in our ability to deliver exceptional customer service. The power of the information we can get from the system is world-class and truly enables us …

"Taking your number with you is getting popular around the city. Being able to make and take calls anywhere, on their smart phones or at home offices has been convenient. Once they get it, they run with it."

"With OpenScape Office Contact Centre, we have been able to deliver world-class customer support while also controlling costs. Moreover, we have achieved a new level of operational flexibility and can scale our resources rapidly to meet changing business demand."

"We wanted a control center solution that can be optimally adapted to the communication processes in the transport control center. OpenScape Xpert delivers the necessary flexibility for this requirement."

"Even in the world of telephony, all roads now lead to IP communication, which is why the strategic choice for us was OpenScape Voice. This was not necessarily for cost reasons, but because IP communication makes light work of routine tasks and improves employee satisfaction."

"The Cloud communications infrastructure, created with OpenScape UC, gives us the flexibility for optimal support of our company’s sustainable growth strategy."

"With constantly changing guidelines, higher education institutions are under increasing pressure to meet government targets. Siemens Enterprise Communications has implemented a reliable and scalable contact centre. This has enabled our staff to increase first call resolution, improve the clearing experience, and accurately review performance with real-time reporting during clearing."

"Since the hospital can't stop, we needed a reliable transition. Deployment went very well with no outages and no end user problems."