"The HiPath 3000 system has enhanced our customer service because we can distribute calls to our specialists or deal with peaks in demand more effectively. Staff can locate each other much more effectively, which had been difficult at times before."

"We used to organize business trips for our employees lasting up to two weeks. This travel came at a high cost, let alone the fact that our employees could not perform their regular duties while away."

"KIDS is delighted to have had the opportunity to work with Unify to develop and implement the OpenScape Xpert platform. The additional flexibility and utility of this system allows the clinical staff to be transferred between calls, to leave and rejoin, and allows the KIDS operator to create and deconstruct …

"We have challenged each other along the journey to achieve our goals, and this has led to a friendship between us; one which will inspire new opportunities in the future."

"Siemens Enterprise Communications' OpenScape Office LX platform has helped us continue delivering exceptional support to customers. The platform ensures that we communicate effectively with clients at all times while giving us the flexibility to accommodate future growth."

"With OpenScape Voice and the extensive OpenScape Unified Communications solutions, we have achieved more efficient inter-site collaboration, as well as cost reductions."

"With OpenScape Office Contact Centre, we have been able to deliver world-class customer support while also controlling costs. Moreover, we have achieved a new level of operational flexibility and can scale our resources rapidly to meet changing business demand."

"Replacing our old Centrex phone system with a SIP - based communications platform has really paid off for the Town of Enfield. The new OpenScape solution significantly reduced our telephony costs while giving us a host of new communications capabilities."

"One of the challenges we face on an ongoing basis is the gap between long-term investment cycles and rapidly-evolving technology. Sometimes, by the time a new technology is deployed, the technology has moved on."

"Siemens Enterprise Communications and Black Box offered an innovative and forward looking solution and service set to take our University forward. Even more, this partnership literally launched the same week as the University's new strategic plan—becomes a very real, pivotal component of CAU’s overall advancement strategy. One of our strategic …

"For us it was particularly important, that no disruption to normal business occurred during the installation period. Customer access remained a priority at all stages of the process. I find it very useful that you can now access almost everything using just your Smartphone. So I can now work while …

"With constantly changing guidelines, higher education institutions are under increasing pressure to meet government targets. Siemens Enterprise Communications has implemented a reliable and scalable contact centre. This has enabled our staff to increase first call resolution, improve the clearing experience, and accurately review performance with real-time reporting during clearing."

"Our open profile must be supported by technological solutions that make it easier to work internally in a transparent and harmonized manner: that's why we have decided to grow with Unify."

"We made a decision to streamline our communications processes to improve efficiency and collaboration. We needed a partner that could support us on a global scale, and we wanted a proven solution that we could standardize on."

"We've enabled new services for clinical and ancillary staff from wireless access of patient details to RFID tagging of critical ward equipment."