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Unbabel

Read 37 Unbabel reviews and testimonials from customers, explore 27 case studies and customer success stories, and watch 3 customer videos to see why companies chose Unbabel as their Customer Support Software

Unbabel eliminates language barriers so that businesses can thrive across cultures and geographies. Unbabel works with leading customer support teams at brands such as Microsoft, Booking.com, Udemy, and Panasonic, to communicate effortlessly with customers around the world, no matter what language they speak. Unbabel integrates seamlessly in any channel, so agents can deliver consistent multilingual support from within their existing workflows. Making it easy for enterprises to grow into new markets and build customer trust in every corner of the world.

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  • 37 Testimonials View
  • 27 Case Studies View
  • 3 Customer Videos View
Customer Rating Review Score based on 2837 reference ratings
4.7/5.0 (2837)
  • Summer 2026 Market Leader Translation Management Software
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  • 2025 Top Rated Software Award

37Testimonials

  • “With localization came the need to communicate with users in different languages.”

    Caroline Bechtel Community Specialist

  • "We converted some of our largest customers after providing customer support in their own language using Unbabel."

    Kevin Law Cambly

  • “We started by testing the translation of our Help Articles into one other language. What we found was a decrease in the number of support cases by 20% and a …

    Julie Monniot-Gaillis Localization Coordinator
36 more testimonials currently locked

27 Case Studies

  • MyFitnessPal reduces support cases by 20% with Unbabel

    Julie Monniot-Gaillis Localization Coordinator

  • Landing.jobs integrates Unbabel API in one day to translate job listings

    Pedro Oliveira Co-founder

  • Catawiki doubles agent efficiency and cuts 20 minutes per ticket with Unbabel

    Grecia Lundkvist Customer Experience Team Manager
26 more case studies currently locked

3 Customer Videos

  • GoCardless - Customer Success Story (Christina Asante - Complaints and Quality Manager)
    Play Video
    Christina Asante Complaints and Quality Manager
  • Farfetch - Customer Success Story (Rogério Correia - Head of ROI & Optimization)
    Play Video
    Rogério Correia Head of ROI & Optimization
  • Groupon - Customer Success Story (Adam Lindsey - Director of Global Support Organization)
    Play Video
    Adam Lindsey Director of Global Support Organization
2 more videos currently locked

Additional Unbabel Information & Resources

Read Unbabel Reviews, Testimonials & Customer References from 37 real Unbabel customers.

Browse Unbabel Case Studies, Customer Success Stories, & Customer References from 27 businesses that use Unbabel.

Watch Unbabel Customer Videos to learn why 3 businesses chose Unbabel.

FeaturedCustomers has 2,129,539+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.