"The Environment Agency’s innovation team got in contact as they’d been tracking a technology solution they thought might be of interest. They called it Robotic Process Automation—RPA. They’d got a piece of technology that could, in theory, support a member of staff to undertake repetitive and manual digital tasks at …

"We used a robot and cut the time to 2-3 hours a month which crucially offered resilience. There are now approximately 20 retailers yet the robot handles everything without any increase to those 2 or 3 hours of manual effort. It has allowed us to scale without any additonal cost."