"Highly impractical to rely on a case brimming with laminates to sell my products. Making the same high-quality information available digitally, with a centralized updating method, and to fully integrate it into the digital order processing procedure – and, while we were at it, making the whole thing compatible with …

"We needed to thoroughly change our mind-set, away from classroom training toward Blended Learning with Performance Support that addresses the upper end of the 70-20-10 learning model spectrum and which, despite the complex nature of the content, captures users’ enthusiasm through its ease of use. This meant no long search …