195 TouchBistro Testimonials

“TouchBistro has been really helpful as far as reporting and functionality. I also really appreciate how helpful their support staff is. Even if you call their support line and hang up, they’ll call you back. The ability to e-mail for support is an added bonus.”

"The highlight of TB is the low upfront costs. No matter if you're a restaurant just starting out or one that's been in business for years you want to control your variable costs. If you over invest in a POS system you're trapped. You can be up and running with TB in a day or two for under 1k. Restaurants and all small business biggest challenge is cash flow in the early years. We were looking at a 10k reinvestment in Aloha just to update our hardware. After an initial investment of 20k two years prior that just wasn't an option. We were coming off our slow season and getting ready for our first month of Blackhawks and Bulls games. We need cash for payroll, food and Liquor to be ready for the season. Total cost of TB was less then half the cost of updating our Aloha system. TB is also low risk as iPads hold value, we got pennies on the dollar for our old Aloha equipment that was only two years old."

"We LOVE our regulars. I’d say about 50 - 75 percent of our customers are here every day. We know their names, we know their drink orders and we build relationships with them. About 20 percent of our customers are using our app, and people are really loving getting the rewards. It’s definitely causing people to spend a little bit more."

"Our sales have increased roughly 25% since implementing TouchBistro. Our inventory tracking has much improved, with 20% less losses and missing items. We also have fewer mistakes. It is faster, and easier to keep track of, allowing us to greatly improve customer experience, increase our sales, and keep track of our costs and profits."

"We chose TouchBistro because it is reputable and easy to set up and use. It’s hard to imagine running the business without TouchBistro."

"I think the reports are great and easy to use, the app on my cell phone makes it easy to manage the day’s activities."

"Blows our old POS system out of the water. Dynamic product, always improving the software. It has made our customer service quicker and more accurate; and it’s easy to train staff."

“With TouchBistro's cloud reporting, I can very easily analyze my business, and see what decisions I need to make to increase our sales."

“It was difficult when we first opened. We didn’t have any ‘name’ behind us. We were nobodies, and I had never done this before (opening or managing a restaurant). It was scary in a lot of ways. You don’t know if the food will work (e.g.resonate). You feel honored if people come and commit money to your restaurant, not knowing who you were.”

“The actual physical truck was a challenge. It didn’t run every day. [There were issues with] everything from tires to engine to fuel tanks. And the heat. There’s no AC in these trucks, and it’s 105 degrees outside. There’s nothing easy on a food truck.”

“You’re not going to have credit card discrepancies at the end of the day because TouchBistro is directly connected and integrated with the payment processor.”

“TouchBistro is a simple, stream-lined POS system. It’s user-friendly, intuitive, and provides easy-to-use reporting in the back end. Cloud reporting makes it easy for our accounting team to get in and pull reports on their side, and the snapshot reports let me easily see where we are in the middle of service.”

"It’s incredibly user friendly, making managing our reservations easier. We know what business is coming through the door each night. We’re able to manage our time so that the entire restaurant isn’t sitting all at once, overloading the kitchen."

"Before the reservation system, everything was done manually. You had to have the servers tell you when you when they were printing checks, and you would walk around the room to see who was on dessert. Now, the minute a check gets printed, you can look at the screen and tell a guest, I have something coming up now, within the next 5-10 minutes."

“An inventory system that will give you daily alerts will give you a much quicker pathway to understanding where your money is coming from.”