Topdown is a leading provider of customer communications management (CCM) software and services to companies seeking a superior customer experience. Topdown has been providing correspondence and document automation software to help organizations solve the most complex challenges when dealing with real-time, on-demand and batch customer communications.
“We have been very pleased with CLIENT LETTER. Templates are now much easier to manage. The software easily handles our batch and local printing volumes. And we love the QA and History features.”
“I would recommend using INTOUCH because of the open API, the microservices approach and open standards. That makes the product extensible. It's entry price is very competitive. If you're looking to make a switch, this would be a prime candidate for evaluation.”
"A modern customer communication solution needs to have multichannel document authoring and workflow capabilities. Solutions like INTOUCH that have these capabilities are a good fit for insurers looking to improve their digital customer experience."
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