Topdown is a leading provider of customer communications management (CCM) software and services to companies seeking a superior customer experience. Topdown has been providing correspondence and document automation software to help organizations solve the most complex challenges when dealing with real-time, on-demand and batch customer communications.
“I have worked directly with Topdown since they came to BCBSFL, as we were initially their largest customer back in 2004. We went with them as our letter solution to replace our LMS/mainframe letter creation system. We are no longer their largest customer, as they have grown quite a bit, but any time we contact them for assistance, they are always there to provide input and research, and they are willing to help us in any way they can. This is just one of many examples I can note over the years regarding Topdown’s dedication to BCBSFL/Florida Blue as a customer.”
"INTOUCH is a really good solution that recognizes there are different use cases; it’s contextually-driven and easy to use, not only from a business user perspective, but also from an IT perspective. The INTOUCH pricing is transparent, and includes all the features that INTOUCH brings.”
"A modern customer communication solution needs to have multichannel document authoring and workflow capabilities. Solutions like INTOUCH that have these capabilities are a good fit for insurers looking to improve their digital customer experience."
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