Topdown

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Read 7 Topdown reviews and testimonials from customers, explore 5 case studies and customer success stories, and watch customer videos to see why companies chose Topdown as their Customer Communications Management

Topdown is a leading provider of customer communications management (CCM) software and services to companies seeking a superior customer experience. Topdown has been providing correspondence and document automation software to help organizations solve the most complex challenges when dealing with real-time, on-demand and batch customer communications.

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  • 5Case StudiesView
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Customer Rating Review Scorebased on 1285 reference ratings
4.8/5.0 (1285)

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Featured Testimonials

  • "A modern customer communication solution needs to have multichannel document authoring and workflow capabilities. Solutions like INTOUCH that have these capabilities are a good fit for insurers looking to improve their digital customer experience."

    Tom BentonVice President of Research and Consulting

  • “I have worked directly with Topdown since they came to BCBSFL, as we were initially their largest customer back in 2004. We went with them as our letter solution to replace our LMS/mainframe letter creation system. We are no longer their largest customer, as they have grown quite a bit, but any time we contact them for assistance, they are always there to provide input and research, and they are willing to help us in any way they can. This is just one of many examples I can note over the years regarding Topdown’s dedication to BCBSFL/Florida Blue as a customer.”

    Mike BarberSoftware Developer

  • "INTOUCH is a completely new cloud-based approach to CCM for sharing data, content and processes across organizations.”

    Craig Le ClairResearch VP
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Featured Case Studies

  • EmblemHealth - Customer Case Study

    Andrea AndrukDirector

  • Federal Reserve Bank of Minneapolis - Customer Case Study

    Federal Reserve Bank of MinneapolisIT Project Manager

  • Blue Cross and Blue Shield of Florida - Customer Case Study

    Mike BarberSoftware Developer
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Additional Topdown Information & Resources

Read Topdown Reviews, Testimonials & Customer References from 7 real Topdown customers.

Browse Topdown Case Studies, Customer Success Stories, & Customer References from 5 businesses that use Topdown.

Explore answers to frequently asked questions about Topdown.

FeaturedCustomers has 1,805,238+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.