Topdown FAQs

    • Who is Topdown best for - their role(s) within what kind of companies.

      INTOUCH is best suited for non-technical business users that manage, create and send customer communications.

    • How does Topdown benefit them?

      INTOUCH improves operational efficiency and helps to increase customer loyalty, retention and lifetime value.

    • How technical do users need to be to use Topdown's software?

      The average end-user needs only basic computer skills to use the software. The administrators need a bit more technical savvy (for example, to create business logic) but still operate within a very easy-to-use interface.

    • What makes Topdown a leader in this space?

      Topdown was one of the first customer communications management (CCM) providers to offer a 100% cloud content services application for CCM. That allows companies to solve for existing CCM use cases with the user-friendly application and to leverage the underlying APIs to solve for new content-related use cases as they emerge.

    • Who are Topdown's biggest competitors (3-5 companies)?

      Opentext, Quadient and SMART Communications are our largest competitors.

    • How/why is Topdown better than those competitors (or most others in their market)? What about Topdown is unique, stronger, easier, etc.?

      Our products are quicker to implement and easier to use and therefore they achieve ROI more quickly. Our company is dedicated to the CCM industry, which makes us an expert in the field. And our customer support is top notch!

    • What kind of features can customers expect Topdown to release in the near future? And longer term?

      In the near term, we will continue to add CCM-related functionality. In the medium term, we will be adding features that will broaden the applicability of the product (e.g., contract management). In the long term, we will be exposing more of the underlying APIs so that companies can build their own solutions upon our foundation.

    • Which popular or common software does Topdown integrate with?

      INTOUCH integrates with CRMs, claims management, contract management and other line-of-business applications. It can pull data from a wide variety of sources, including on-premise and cloud-based systems. And it can integrate with a large number of delivery tier providers (e.g., email and SMS gateways).

    • Software pricing can often be complex. If it's pretty straightforward, list tiers, pricing (per year, seat, etc) and limits for Topdown. If it's not simple, use broad estimates or ranges for typical setups.

      Our pricing is very straightforward. It is primarily based on the number of users and the volume of communications generated. There are only a few possible additional charges (e.g., if the included storage limits are exceeded).

    • Does Topdown offer a trial or free download available?

      Not at this time.

    • Does Topdown offer any kind of training/education for their product?

      We offer on-site and remote training for administrators, and a quick start guide for end-users. The product requires very little training.

    • Describe the implementation process and timeline for Topdown software.

      We will kick off with an implementation planning meeting, where we will review the project plan and provide timeline estimates. The actual implementation time depends upon the number of integrations required, the template library size, and resource availability.

    • What are the Topdown support options? List all.

      All customers have 24/7/365 access to our support portal for asking questions and finding answers. Telephone support options are available.

    FeaturedCustomers has 1,804,782+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.