7 Topdown Testimonials

"INTOUCH is a completely new cloud-based approach to CCM for sharing data, content and processes across organizations.”

"INTOUCH is a really good solution that recognizes there are different use cases; it’s contextually-driven and easy to use, not only from a business user perspective, but also from an IT perspective. The INTOUCH pricing is transparent, and includes all the features that INTOUCH brings.”

“I would recommend using INTOUCH because of the open API, the microservices approach and open standards. That makes the product extensible. It's entry price is very competitive. If you're looking to make a switch, this would be a prime candidate for evaluation.”

“We have been very pleased with CLIENT LETTER. Templates are now much easier to manage. The software easily handles our batch and local printing volumes. And we love the QA and History features.”

"A modern customer communication solution needs to have multichannel document authoring and workflow capabilities. Solutions like INTOUCH that have these capabilities are a good fit for insurers looking to improve their digital customer experience."

“I wanted to let you know how much I appreciate all you have done to help us implement your Client Letter product. I am impressed with everyone's willingness to jump in, get things done and provide assistance when needed. The response from Topdown has been great!”

“I have worked directly with Topdown since they came to BCBSFL, as we were initially their largest customer back in 2004. We went with them as our letter solution to replace our LMS/mainframe letter creation system. We are no longer their largest customer, as they have grown quite a bit, but any time we contact them for assistance, they are always there to provide input and research, and they are willing to help us in any way they can. This is just one of many examples I can note over the years regarding Topdown’s dedication to BCBSFL/Florida Blue as a customer.”