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Thunderhead is an acknowledged pioneer in the area of Customer Engagement. The British software company has grown from its launch in 2004 into a globally recognised leader in the customer engagement market. Thunderhead has its head office in London, offices on three different continents and a customer database of more than 200 brands around the world. Thunderhead makes it possible for companies to develop a good customer journey, on the basis of customer insights obtained, and thereby to build a durable customer relationship, which results in long-term customer loyalty.
"Thunderhead’s ONE is a unique platform for customer engagement and quickly gives us the ability to truly understand our candidates and clients and service their needs in real-time, marking a …
"ONE is a key component of Saga’s customer-centric strategy. Being able to personalise the customer’s online experience and relay that information to call-centre agents is a key step in providing …
"Thunderhead’s ONE Engagement Hub allows us to develop a greater understanding of our customers and prospects."
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