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Thunderhead is an acknowledged pioneer in the area of Customer Engagement. The British software company has grown from its launch in 2004 into a globally recognised leader in the customer engagement market. Thunderhead has its head office in London, offices on three different continents and a customer database of more than 200 brands around the world. Thunderhead makes it possible for companies to develop a good customer journey, on the basis of customer insights obtained, and thereby to build a durable customer relationship, which results in long-term customer loyalty.
"With ONE we’re able to understand our fan journeys across every touchpoint in real-time and then deliver a more relevant, personalized, consistent experience for our fans every time. Quite literally …
"ONE has helped us build deeper, more engaged relationships with our loyal supporters. We were impressed by the speed ONE was deployed and joined up fan experiences across our channels …
"ONE allows us to understand customer intent, then use these insights to orchestrate better and more successful customer journeys."
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